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Enterprise Select Implementation Consultant

5 hours, 58 minutes ago
United States
Full-time
Senior
Implementation Consultant
Project and Program Management
IoT
Apply Now
Samsara

Samsara

Samsara pioneers the Connected Operations Cloud, offering AI safety programs, real-time visibility, and integrations for industries to enhance efficiency, safety, and sustainability globally.

IT Services
1K-5K
Founded 2015
View All Jobs 273

Description

  • Own the customer relationship through deployment, onboarding, adoption, advocacy, and renewal for enterprise customers.
  • Manage implementations of Samsara technology for large-scale customers and help them achieve quick time to value.
  • Create launch plans and roadmaps to drive product usage and adoption.
  • Track implementation progress, participation, product adoption, and account health.
  • Run training sessions and demonstrate the platform to executives and day-to-day users across multiple use cases.
  • Work cross-functionally with Sales, Support, Sales Engineering, and Product to deliver a strong customer experience.
  • Juggle multiple customer engagements in parallel while maintaining high-quality execution.
  • Mentor the broader Customer Success and Support teams.
  • Understand the capabilities of the Samsara platform deeply and explain them to different customer audiences.
  • Champion Samsara’s cultural principles while working globally across new offices.

Requirements

  • 6+ years of experience in a senior Customer Success, account management, or strategic consulting role.
  • Enterprise SaaS experience preferred.
  • Experience supporting or working with technical products.
  • Excellent consultative skills with experience in end-to-end system implementations.
  • Proven ability to build trust and communicate effectively with executives, Product and Engineering leadership, and end users.
  • Strong priority management and high emotional intelligence.
  • Solutions-oriented with strong problem-solving skills.
  • Diplomacy, tact, and poise under pressure when working through customer issues.
  • Passion for initiative and thriving in a fast-paced, change-heavy environment.
  • Bachelor’s degree from a 4-year institution.
  • Experience serving and supporting large-scale business solutions at Fortune 500 companies is preferred.
  • Strong bias for action, ability to think big, and insistence on high standards are preferred.

Benefits

  • Annual base salary range of $101,420.45 to $153,409.09 USD.
  • Above-market total compensation through base salary, performance-based bonus/variable pay, and equity for eligible roles.
  • Flexible, employee-led remote work model.
  • Comprehensive health plans.
  • Comprehensive parental leave plans.
  • Professional development stipend.
  • Opportunity for above-market compensation for top performers in a high-growth public company.

Interested in this position?

Apply directly on the company website

Apply Now

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