Implementation Consultant

13 hours, 44 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Lead client kickoff calls and define implementation scope, timelines, milestones, responsibilities, and requirements.
  • Configure user accounts, permissions, workflows, dashboards, CRM/ERP settings, integrations, automation rules, and data environments.
  • Map client processes into platform workflows and support data migration, integrations, testing, and troubleshooting.
  • Manage multiple implementation projects, tracking milestones, dependencies, risks, deliverables, and blockers.
  • Deliver product training and create user guides, SOPs, FAQs, documentation, and video tutorials.
  • Coordinate go-live activities, resolve launch issues, validate configurations, and complete handoffs to Customer Success.
  • Collaborate with Sales, Customer Success, Product, Engineering, and Operations on requirements, escalations, and feedback.
  • Document implementation processes, build repeatable playbooks, and improve time-to-value and onboarding efficiency.

Requirements

  • 2+ years of experience in SaaS implementation, client onboarding, software implementation, technical project management, or customer implementation.
  • Hands-on experience with SaaS, CRM, ERP, or similar business software platforms.
  • Experience configuring software based on client requirements and managing implementations from kickoff through go-live.
  • Strong client communication, presentation, training, and product demonstration skills.
  • Strong project, deadline, organization, documentation, and multitasking abilities.
  • Experience with Asana, Monday.com, Jira, or Trello.
  • Excellent written and verbal English communication skills.
  • Comfort working remotely during U.S. business hours.
  • Preferred experience with SMB, mid-market, or enterprise implementations, particularly CRM or ERP systems.
  • Familiarity with APIs, webhooks, integrations, SQL, data migration, troubleshooting, Agile environments, or PMP/CAPM/Agile/Scrum certifications.
  • Experience with Zoom, Google Workspace, Microsoft Office, or API and integration tools is valuable.
  • Completion of a required Spark Hire introductory video.

Benefits

  • Full-time, fully remote position.
  • U.S. business-hours schedule.
  • Full ownership of the client implementation lifecycle.
  • Hands-on exposure to SaaS, CRM, ERP, and integration workflows.
  • Career growth opportunities toward senior implementation, implementation management, solutions consulting, customer success, technical account management, or project management roles.

Interested in this position?

Apply directly on the company website

Apply Now

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