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Implementation Consultant

3 hours, 12 minutes ago
Mexico, Brazil, Colombia, Costa Rica
Full-time
Mid Level
Implementation Consultant
Customer and Technical Support
Asana ClickUp CRM ERP JIRA Monday.com Trello
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 60

Description

  • Lead implementation projects from kickoff through go-live and post-launch support.
  • Manage implementation timelines, milestones, deliverables, and progress reporting across multiple client accounts.
  • Conduct discovery sessions to gather requirements and analyze client workflows and business processes.
  • Translate business requirements into software configurations and implementation plans.
  • Configure software platforms and coordinate advanced setup requests with technical and development teams.
  • Support data migration, data validation, and third-party integration coordination.
  • Deliver client training sessions, live walkthroughs, and ongoing adoption support.
  • Create implementation documentation, onboarding guides, SOPs, and training materials.
  • Coordinate and support User Acceptance Testing (UAT) and troubleshoot implementation issues.
  • Collaborate with product, engineering, customer success, and support teams to resolve blockers and share client feedback.

Requirements

  • 3+ years of experience in software implementation, onboarding, technical consulting, or client success.
  • Experience working with SaaS or cloud-based software platforms.
  • Strong understanding of business workflows, operational processes, and the system implementation lifecycle.
  • Excellent verbal and written communication and presentation skills.
  • Experience managing project timelines and stakeholder expectations.
  • Technical aptitude with the ability to quickly learn new platforms and systems.
  • Strong troubleshooting and analytical problem-solving skills.
  • Experience supporting data migration and system integration projects.
  • Experience implementing CRM, ERP, HRIS, project management, or operational software platforms (ideal).
  • Familiarity with APIs, integrations, and workflow automation tools (ideal).
  • Experience working in B2B SaaS or consulting environments (ideal).
  • Exposure to change management and process improvement initiatives (ideal).
  • Experience creating onboarding materials, training documentation, or SOPs (ideal).
  • Familiarity with project management tools such as Asana, ClickUp, Jira, Monday.com, or Trello (ideal).
  • Ability to work full-time remotely during U.S. client business hours, with flexibility for deadlines, go-live support, and training sessions.

Interested in this position?

Apply directly on the company website

Apply Now

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