Myriad360

Myriad360 is a cyber security consultancy and integrator specializing in Security, Cloud, AI, and Data Center Modernization. They provide customized IT solutions using industry-leading hardware, software, and managed services to protect enterprises.

Internet Software & Services

Information Technology

51-250 (150)

Founded 2003

18 open positions

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ServiceNow Engagement Manager @Advizex (Remote)

1 month, 2 weeks ago

United States

Full-time

Mid Level

Implementation Consultant

Project and Program Management

Agile

Apply Now

Myriad360

Internet Software & Services

51-250

Founded 2003

View All Jobs 18

Description

Lead client-facing ServiceNow implementations from engagement kickoff through delivery and closure.
Recommend and deliver solutions that meet customer functional requirements.
Prepare and execute client workshops to gather needs and align stakeholders.
Determine, document, and refine detailed business and technical requirements.
Design process solutions and configure the ServiceNow platform and applications.
Provide advisory, implementation, training, and post-go-live support to clients.
Support pre-sales activities by contributing to proposals, editing proposal content, and recommending solution language.
Translate business priorities and industry trends into solution opportunities for Advizex and its clients.
Apply ServiceNow best practices and relevant technical knowledge to assess, recommend, implement, and support customer solutions.
Coordinate effectively between account teams, technical resources, partners, and customers.

Requirements

3–5 years of hands-on experience with the ServiceNow platform.
Experience leading or guiding ServiceNow implementations using Agile methodologies.
Strong experience with ITSM and ITOM.
Experience delivering ServiceNow integrations with external systems.
Foundational understanding of ServiceNow development concepts, including scripting and configuration vs. customization.
Proven ability to manage stakeholders and drive accountability through project completion.
Experience working within an Agile delivery model, including requirements gathering, development, and testing.
Engagement management experience, including planning, reporting, delivery, and project closure.
Prior experience working in IT operations outside of ServiceNow-specific roles.
Working knowledge of ITIL, ITSM, and SACM concepts and best practices.
ServiceNow foundational certifications such as CSA and/or CAD are required or strongly preferred.
ServiceNow implementation certifications (CIS) are preferred.
ServiceNow sales accreditations are preferred.
Must be able to work effectively with both technical and non-technical stakeholders.
Candidates must be based in the United States and located in Illinois.
Up to 25% travel may be required across the Southeast region.

Benefits

Company-subsidized medical benefits.
Dental and vision coverage.
17 PTO days.
Flexible work arrangements.
Retirement savings plans.
Paid long-term disability.
Basic life insurance.
Bonus and/or commission opportunities, with a New York City base salary range of $105,000 to $115,000.

Interested in this position?

Apply directly on the company website

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