Implementation Manager | Remote (UK)

2 hours, 22 minutes ago
Full-time
Senior
Project and Program Management
Spotted Zebra

Spotted Zebra

Spotted Zebra is a company that powers skills-based organizations through their skills cloud platform. They focus on ensuring skills are at the center of every decision made about people, whether it's talent acquisition, talent development, or internal...

Professional Services
11-50
Founded 2020
$2M raised

Description

  • Own end-to-end implementation for enterprise clients across customer and internal stakeholders.
  • Build and manage implementation plans, including dependencies, milestones, and accountability for timelines.
  • Serve as the primary point of contact for clients during onboarding and implementation.
  • Navigate and resolve challenges when product timelines and customer expectations do not align.
  • Lead commercial conversations, including negotiation and difficult stakeholder discussions.
  • Contribute input to information security, AI governance, and supplier onboarding processes.
  • Support cross-functional priorities such as pitches, RFPs, and audits as needed.
  • Work closely with Customer Success Managers and Product Managers to ensure smooth handovers and a strong customer experience.
  • Feed implementation insights back to product and leadership teams to help improve the platform.

Requirements

  • Exceptional stakeholder management skills and the ability to build relationships at all levels internally and externally.
  • Commercial confidence with the ability to handle difficult conversations and negotiate when needed.
  • A genuine startup mindset that is adaptable, resourceful, and comfortable with an evolving product.
  • Experience working in a startup or innovation-led environment within a larger organisation.
  • Strong organisational skills with the ability to juggle multiple work streams and shifting priorities.
  • Experience in a SaaS implementation or commercial onboarding role within HR tech.
  • Enterprise-level implementation experience.
  • Willingness to travel for client visits, including potential international travel.
  • Experience working on global implementations and navigating associated challenges (preferred).
  • Familiarity with AI governance, information security processes, or supplier onboarding requirements (preferred).

Benefits

  • Meaningful share options.
  • Health insurance.
  • Enhanced pension.
  • Nursery salary sacrifice scheme.
  • 25 days holiday.
  • Remote-first working arrangement.
  • Work from home budget.
  • Learning and development budget.
  • Dental cover.
  • Eyes care support.
  • Co-working space access.
  • Wellbeing allowance.
  • Travel insurance.
  • Electric car scheme.

Interested in this position?

Apply directly on the company website

Apply Now

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