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Lead, Deployment & Escalation | Chef technique, Déploiement et Support Critique

1 month, 4 weeks ago
Canada
Full-time
Lead
Implementation Consultant
Project and Program Management
Linux PostgreSQL TLS
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 21

Description

  • Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects.
  • Plan, prioritize, and assign technical work across NG911 and non-911 projects.
  • Support skills development, coaching, and continuous improvement of technical staff.
  • Act as the primary escalation point for complex technical issues.
  • Validate technical architectures and deployment approaches against NG911 standards and customer requirements.
  • Ensure consistency, quality, and standardization of technical configurations across customer environments.
  • Support deployment projects from design through production go-live.
  • Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence.
  • Participate in integration testing, upgrades, migrations, and critical cutovers.
  • Diagnose and resolve complex issues in telephony, call routing, integrations, and mission-critical environments.
  • Analyze logs, metrics, and system behavior to determine root causes.
  • Collaborate with Engineering, Product, and external partners such as AVAYA during incidents and escalations.
  • Define, maintain, and evolve technical deployment standards and best practices.
  • Maintain clear technical documentation, including implementation guides and escalation procedures.
  • Contribute to continuous improvement of deployment, escalation, and operational processes.

Requirements

  • Degree in Telecommunications, Computer Science, or equivalent experience.
  • 8 to 12 years of relevant experience in VoIP, IP telephony, or mission-critical environments.
  • Demonstrated experience delivering complex customer deployments.
  • Experience leading or managing specialized technical teams.
  • Experience with AVAYA platforms or integrations is a strong asset.
  • Strong expertise in SIP-based VoIP environments.
  • Advanced troubleshooting and root-cause analysis skills.
  • Knowledge of NG911 architectures or other mission-critical systems.
  • Strong Linux and command-line proficiency.
  • Technical leadership, autonomy, and professional rigor.
  • Excellent communication and collaboration skills.
  • Fluency in both English and French.
  • Must be legally authorized to work in Canada.
  • Must obtain and maintain a Government of Canada Reliability security clearance.
  • Additional customer security verification requirements may apply depending on the contract.

Benefits

  • Competitive base salary aligned with market data, internal equity, and the candidate’s background.
  • Eligibility for variable compensation such as incentive plans or discretionary performance bonuses.
  • Comprehensive benefits offering.
  • Equal opportunity employer with a commitment to equity, diversity, inclusion, and a barrier-free workplace.
  • Accommodations available upon request throughout the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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