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Head of Client Delivery

1 hour, 59 minutes ago
United States, South Africa
Full-time
Executive
Customer Success Manager
Project and Program Management
CRM
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 58

Description

  • Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, and adoption.
  • Ensure clients achieve measurable outcomes and faster time-to-value.
  • Oversee multiple client implementations while maintaining quality and timelines.
  • Act as the primary owner for client success, satisfaction, and retention.
  • Serve as a trusted advisor to client stakeholders.
  • Manage complex escalations and lead resolution strategies.
  • Partner with Sales, Product, and Engineering on implementations and custom use cases.
  • Translate business goals into technical workflows and execution plans.
  • Ensure GTM systems, automation, and integrations are optimized.
  • Build and refine client delivery processes, playbooks, and SOPs.
  • Identify risks early and proactively prevent delivery issues.
  • Align cross-functional teams across delivery, product, and go-to-market.
  • Contribute to long-term strategy for retention and expansion.
  • Drive continuous improvement through data, feedback, and insights.

Requirements

  • Senior-level experience in Client Success, Implementation, Solutions Engineering, or GTM roles.
  • Strong understanding of GTM systems, automation workflows, and integrations.
  • Experience working directly with clients in high-stakes, outcome-driven environments.
  • Strong communication skills with both technical and non-technical stakeholders.
  • Proven problem-solving and risk management capabilities.
  • Comfortable working remotely during U.S. business hours.
  • Experience with AI tools and automation platforms such as ChatGPT, Claude, and Clay (nice to have).
  • Experience scaling client delivery or post-sales functions (nice to have).
  • Experience managing complex technical implementations and integrations (nice to have).
  • Bachelor’s degree in Business, Engineering, Computer Science, or a related field (nice to have).

Benefits

  • Fully remote role.
  • Remote work aligned to U.S. business hours.
  • High-ownership leadership role.
  • Direct impact on client outcomes, retention, and growth.
  • Strategic influence with execution responsibility.
  • Opportunity to work at the intersection of AI, automation, and GTM systems.

Interested in this position?

Apply directly on the company website

Apply Now

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