Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services

Information Technology

Founded 2023

60 open positions

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Customer Success Manager

1 hour, 2 minutes ago

Belize, United States

Full-time

Junior

Customer and Technical Support

CRM HubSpot Salesforce

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Pavago

IT Services

Founded 2023

View All Jobs 60

Description

Manage a portfolio of 20–40 client accounts and serve as the primary point of contact.
Lead onboarding, define success criteria, configure accounts, and deliver training.
Drive product adoption by monitoring early usage, identifying gaps, and ensuring smooth implementation.
Build strong stakeholder relationships through regular check-ins, strategic calls, and QBRs.
Monitor client health and usage data using customer success platforms and other reporting tools.
Identify at-risk accounts early and execute re-engagement or churn-prevention playbooks.
Triage client issues, coordinate escalation, and work with product and technical teams to resolve problems.
Identify upsell and cross-sell opportunities and collaborate with sales on expansion.
Own the renewal pipeline, timelines, and contract coordination to support timely renewals.
Track and report on client health, usage metrics, renewal status, and customer feedback.

Requirements

2–3+ years of experience in Customer Success, Account Management, or other client-facing roles.
Experience with Salesforce or HubSpot.
Experience with customer success platforms such as Gainsight, ChurnZero, or Totango.
Strong presentation skills for QBRs, demos, and client reviews.
Proven ability to manage accounts and drive renewals.
3–5 years of CSM or AM experience with revenue targets is preferred.
Background in SaaS, B2B tech, or professional services is preferred.
Familiarity with NPS, CSAT, and customer health scoring is preferred.
Experience creating playbooks, client decks, or case studies is preferred.
Ability to work U.S. client business hours in a remote, full-time role.

Benefits

Remote flexibility with structured expectations.
Direct ownership of revenue retention and growth.
High-impact role across product, sales, and customer experience.
Opportunity to build long-term client relationships.
Exposure to client strategy and decision-making.

Interested in this position?

Apply directly on the company website

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