Workato

Workato is the Enterprise Automation Platform that enables seamless integration and automation of workflows for both business and IT teams, utilizing AI-powered technology for efficient outcomes.

IT Services

Information Technology

251-1K (1000)

Founded 2013

$415M raised

17 open positions

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Customer Success Manager

1 hour, 19 minutes ago

India

Full-time

Senior

Customer and Technical Support

CRM

Apply Now

Workato

Workato is the Enterprise Automation Platform that enables seamless integration and automation of workflows for both business and IT teams, utilizing AI-powered technology for efficient outcomes.

IT Services

251-1K

Founded 2013

$415M raised

View All Jobs 17

Description

Own a portfolio of assigned enterprise accounts across different market sizes, industries, and levels of complexity.
Drive customer value realization, adoption, retention, growth, and overall satisfaction with the Workato platform.
Develop expertise in Workato’s value propositions, enterprise automation, orchestration, and AI use cases to guide customers on their journey.
Build and maintain strategic relationships with customer stakeholders, including senior executives, to support transformation initiatives.
Run regular customer touchpoints, Customer Objectives reviews, and Executive Business Reviews to track progress against goals.
Develop deep understanding of customer business needs, use cases, and desired outcomes to shape product and services usage.
Create customer assets such as Joint Success Plans that align Workato progress with business initiatives, deployment plans, and value metrics.
Serve as the primary escalation point for customer issues and coordinate resolution of requests and problems.
Partner with internal stakeholders to mitigate risk, improve customer experience, and unlock growth opportunities.
Professionally manage the book of business through accurate reporting, growth plans, mitigation plans, playbooks, and process improvements.
Lead hackathons and bootcamps to increase product adoption and consumption.
Actively support sales activities to drive revenue growth and customer expansion.

Requirements

Bachelor’s degree or equivalent technical education; MBA is a plus.
5+ years of experience in consulting, customer success, client relationship, or technical account management roles.
Demonstrated track record of increasing adoption, revenue retention, and net revenue retention growth.
Experience managing enterprise account portfolios, including accounts ranging from approximately $100K to multi-million ARR.
Prior experience as a Senior CSM, Account Manager, or Sales Executive in a large PaaS environment is preferred.
Strong written and oral presentation skills across business and technical audiences, from developer to C-level.
Ability to navigate ambiguity, build consensus, foster accountability, and work with urgency.
Experience in integration and/or business automation; familiarity with related business functions such as HR, Finance, Marketing, Sales, and Post-Sales Customer Organizations is a plus.
Prior experience in digital transformation and/or consulting firms is preferred.
Strong relationship-building, customer empathy, problem-solving, analytical thinking, storytelling, and communication skills.
Entrepreneurial drive, resilience, intellectual curiosity, and comfort working in fast-changing environments.
Passion for technology and automation, with the ability to translate new solutions into customer business value.

Benefits

Flexible, trust-oriented culture with strong ownership.
Work environment that balances productivity with self-care.
A vibrant and dynamic work environment.
Remote-friendly recognition, including being named the #1 best company for remote workers by Quartz.
Recognition from Forbes Cloud 100, Business Insider, and Deloitte Tech Fast 500.

Interested in this position?

Apply directly on the company website

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