RemoteLeaf Logo
Log in Sign up

Customer Success Manager

2 hours, 57 minutes ago
Panama
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 438

Description

  • Lead customer onboarding, implementation, training, and education programs.
  • Manage a portfolio of 20–40 customer accounts as the primary point of contact.
  • Build relationships with stakeholders, decision-makers, and executive contacts through check-ins, success meetings, and QBRs.
  • Monitor customer health, product usage, adoption gaps, churn risks, and expansion opportunities.
  • Develop and execute customer success plans that improve ROI, engagement, and retention.
  • Coordinate customer issues and escalations with Support, Product, and Technical teams.
  • Own renewal planning and execution while identifying upsell, cross-sell, and expansion opportunities.
  • Track customer health, usage, renewal pipelines, retention, and expansion performance.
  • Gather customer feedback and advocate internally for product and experience improvements.
  • Maintain CRM records, success plans, account reviews, and renewal recommendations.

Requirements

  • 2–3+ years of experience in Customer Success, Account Management, client-facing SaaS, or customer-facing service environments.
  • Proven success managing customer relationships, renewals, and account growth.
  • Experience with CRM platforms such as Salesforce, HubSpot, or similar systems.
  • Experience with Customer Success platforms such as Gainsight, ChurnZero, or Totango.
  • Strong presentation, communication, relationship-building, and executive presence skills.
  • Experience leading QBRs, customer training sessions, and strategic account discussions.
  • Strong organization, proactive ownership, follow-through, and ability to manage multiple accounts.
  • Customer-first mindset balanced with commercial and business objectives.
  • Preferred: 3–5 years of Customer Success or Account Management experience.
  • Preferred: SaaS, B2B technology, or professional services experience, including familiarity with NPS, CSAT, health scoring, playbooks, onboarding documentation, presentations, or case studies.

Benefits

  • Full-time, fully remote work aligned with U.S. client business hours.
  • Long-term career growth opportunities into senior, strategic account management, team leadership, or revenue operations roles.
  • High-impact ownership of customer relationships and direct influence on retention and revenue growth.
  • Close collaboration with Sales, Product, Support, and Leadership teams.
  • Flexible Spark Hire introductory video process that can be recorded at the candidate’s convenience.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

PointClickCare

Sr. Customer Success Manager

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is seeking a remote Senior Customer Success Manager to manage enterprise healthcare client partnerships, maximize solution value, and drive customer outcomes through executive-level engagement.

Canada Full-time Senior Customer Success Manager
$83k-$92k
CRM Salesforce
2 hours, 11 minutes ago
PointClickCare

Sr. Customer Success Manager

PointClickCare 1K-5K Health Care Providers & Services

PointClickCare is seeking a Senior Customer Success Manager to manage enterprise healthcare client partnerships, drive adoption and value from its solutions, and engage customer executives in a remote role with required travel.

United States Full-time Senior Customer Success Manager
$118k-$132k
CRM Salesforce
2 hours, 11 minutes ago
A

Remote Client Experience Manager

AO Garcia Agency Insurance

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and related financial needs.

United States Mid Level Customer Success Manager Sales Representative
2 hours, 27 minutes ago
A

Work From Home - Client Care Manager

AO Garcia Agency Insurance

Join a fully remote financial services team to enroll and support clients seeking guidance on benefits and family financial needs through web-based consultations.

United States Mid Level Customer Success Manager
2 hours, 27 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers