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Customer Success Manager

1 week, 4 days ago
Mexico, Brazil, Honduras, Colombia
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM HubSpot Salesforce
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 544

Description

  • Lead client onboarding sessions and product training.
  • Support successful platform implementation and adoption.
  • Track onboarding progress and identify adoption gaps early.
  • Manage a portfolio of active client accounts and serve as the primary point of contact.
  • Conduct regular check-ins and Quarterly Business Reviews (QBRs).
  • Monitor customer health and identify at-risk accounts.
  • Drive customer re-engagement, renewals, and long-term retention.
  • Identify upsell and cross-sell opportunities and support account growth.
  • Partner with Sales, Support, and Product teams to resolve issues and improve the customer experience.
  • Update CRM records, renewal forecasts, account plans, and customer health metrics.

Requirements

  • 2+ years of experience in Customer Success, Client Success, Account Management, SaaS Support, or Relationship Management.
  • Strong communication and presentation skills.
  • Experience using Salesforce, HubSpot, Gainsight, ChurnZero, or Totango.
  • Ability to manage multiple client accounts simultaneously.
  • Strong problem-solving and relationship-building skills.
  • SaaS or B2B technology experience is preferred.
  • Experience managing renewals or revenue targets is preferred.
  • Familiarity with NPS, CSAT, and customer health scoring is preferred.
  • Experience creating QBRs, client presentations, or customer playbooks is preferred.
  • Must be available to work U.S. business hours.

Benefits

  • Full-time remote position.
  • Work aligned with U.S. business hours.
  • Opportunity to work with SaaS and B2B customer accounts.

Interested in this position?

Apply directly on the company website

Apply Now

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