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Customer Service Representative / Dispatcher - Homer Service Industry

27 minutes ago
Mexico, Brazil, Jamaica, Peru, Colombia, Costa Rica
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023
View All Jobs 686

Description

  • Answer inbound customer calls, emails, and service inquiries professionally.
  • Schedule service appointments and manage appointment changes, cancellations, and emergency requests in ServiceTitan.
  • Coordinate technician schedules and dispatch field technicians efficiently.
  • Provide timely service updates and handle customer concerns with empathy.
  • Ensure technicians receive complete and accurate job information before dispatch.
  • Monitor open work orders, service tickets, and follow-up tasks to prevent missed requests.
  • Maintain accurate customer records, dispatch notes, and operational logs in ServiceTitan and internal systems.
  • Support reporting, tracking, and other administrative tasks related to dispatch and customer service.
  • Communicate with technicians and internal teams throughout the day to keep operations organized.

Requirements

  • Previous experience in customer service and dispatch roles.
  • Experience supporting HVAC, plumbing, electrical, home services, or trade services companies.
  • Experience handling high-volume inbound customer calls.
  • Strong understanding of scheduling and dispatch operations.
  • Experience coordinating emergency or urgent service requests.
  • Proficiency with ServiceTitan.
  • Strong Microsoft Excel and Google Sheets skills.
  • Excellent written and verbal English communication skills.
  • Strong organizational skills with exceptional attention to detail.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Experience supporting U.S.-based home service companies (preferred).
  • Experience handling customer communication through social media platforms (preferred).
  • Additional customer service or dispatch certifications (preferred).
  • Experience using other CRM or field service management platforms (preferred).

Benefits

  • Full-time remote position.
  • Working hours aligned with U.S. business hours.
  • Opportunity to work with a growing home services organization.
  • Career growth into Operations, Dispatch Management, or Customer Success leadership roles.
  • Fast-paced role with high ownership and responsibility.
  • Opportunity to develop expertise in dispatch operations and customer service.

Interested in this position?

Apply directly on the company website

Apply Now

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