Customer Service & Dispatch Coordinator - (HVAC & Trades)

2 hours, 42 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Handle high-volume inbound customer communication by phone, email, and chat.
  • Serve as the primary point of contact from inquiry through job completion.
  • Communicate service updates, delays, and scheduling changes proactively to customers.
  • Manage customer escalations and frustrated callers professionally.
  • Schedule and dispatch HVAC, plumbing, and electrical service jobs.
  • Assign technicians based on availability, skill set, and location.
  • Maintain daily and weekly service calendars and adjust schedules in real time as jobs change.
  • Coordinate continuously with field technicians to track job progress and keep operations moving.
  • Maintain accurate CRM records, job notes, invoices, and service documentation in ServiceTitan or a similar system.
  • Track operational metrics such as call volume, booking rates, and job completion updates.
  • Support sales goals by promoting memberships or service plans and optimizing bookings.
  • Collaborate with customer service, dispatch, and field teams to improve workflow efficiency.

Requirements

  • 2+ years of experience in customer service and dispatching, ideally in HVAC, plumbing, or other trades.
  • Hands-on experience scheduling and dispatching service technicians.
  • Proficiency with ServiceTitan or a similar field service CRM.
  • Strong spoken and written English communication skills.
  • Ability to handle high call volumes and multitask effectively.
  • Highly organized with strong attention to detail.
  • Reliable high-speed internet and a professional workstation setup.
  • Comfortable working remotely during U.S. EST hours.
  • Experience with U.S.-based home services companies is preferred.
  • Familiarity with membership or service plan upselling is preferred.
  • Experience working with remote or offshore teams is preferred.
  • Exposure to customers in the Northeast U.S. market is preferred.

Benefits

  • Fully remote role with structured workflows.
  • Opportunity to play a key role in daily operations and customer experience.
  • Fast-paced, high-impact service environment.
  • Chance to build expertise in dispatching, scheduling, and operations management.
  • Opportunity to grow within home services operations.

Interested in this position?

Apply directly on the company website

Apply Now

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