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Operations Audit Specialist

20 hours, 33 minutes ago
United States
Full-time
Junior
Operations Specialist
Operations
Apply Now
Horace Mann

Horace Mann

Horace Mann is the largest financial services company dedicated to helping educators and community servants achieve lifelong financial success. They offer a full range of tailored insurance and financial products, including auto, home, and life insuran...

Insurance
1K-5K
Founded 1945
View All Jobs 23

Description

  • Conduct daily quality audits for assigned departments, including Claims, Customer Service, New Business, Underwriting, and Policy Services.
  • Perform ad hoc and special audits requested by leadership.
  • Ensure operational processes align with company standards, procedures, and best practices.
  • Identify trends, process gaps, and improvement opportunities from audit findings.
  • Record audit results accurately in quality audit databases and reporting systems.
  • Provide timely feedback to leadership on audit outcomes and department performance.
  • Support analysis of audit trends and recommend process improvements to strengthen quality and consistency.
  • Assist in developing and enhancing the Quality Audit Program across multiple business units.
  • Support audit procedures for new products, services, and operational processes.
  • Collaborate with departments and business partners on quality initiatives and special assignments.

Requirements

  • High school diploma or GED required.
  • Prior experience in a Quality Audit, Operations, Compliance, or related role preferred.
  • Strong attention to detail with a focus on quality, accuracy, and consistency.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and Access.
  • Comfortable using databases, reporting systems, and technology tools to record and analyze results.
  • Strong analytical, critical thinking, and problem-solving abilities.
  • Excellent verbal and written communication skills.
  • Strong organizational and interpersonal skills with the ability to work independently and collaboratively.
  • Ability to adapt to changing business processes and operational needs.
  • High level of professionalism, integrity, and accountability.

Benefits

  • Pay range of $21.44 to $29.16 per hour.
  • Salary commensurate with experience and location.
  • Opportunity to support operational excellence across multiple business areas.
  • Work for a publicly traded company with a long-standing mission focused on educators.
  • Eligibility consideration under an equal opportunity employment policy.

Interested in this position?

Apply directly on the company website

Apply Now

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