Account Manager - Customer Retention & Upselling | Remote

13 hours, 11 minutes ago
Full-time
Junior
Customer and Technical Support
Pavago

Pavago

Pavago specializes in connecting small and medium-sized businesses with skilled offshore talent from Pakistan and Latin America, offering a streamlined recruitment process that enables the hiring, onboarding, and payment of remote employees at signific...

IT Services
Founded 2023

Description

  • Manage a portfolio of existing customer accounts.
  • Conduct regular account reviews and customer check-ins.
  • Build relationships with key customer stakeholders.
  • Identify renewal risks and proactively resolve customer concerns.
  • Identify upsell and cross-sell opportunities based on customer needs.
  • Recommend additional products or services to customers.
  • Coordinate internally to resolve customer issues.
  • Maintain accurate account notes, opportunities, and forecasts in the CRM.
  • Achieve retention and expansion revenue targets.

Requirements

  • 2+ years of experience in account management, customer success, or sales.
  • Strong customer relationship-building skills.
  • Commercial mindset with experience identifying expansion opportunities.
  • Strong communication and problem-solving abilities.
  • Experience working with CRM systems.
  • Ability to manage multiple customer accounts simultaneously.
  • Results-driven approach and comfort working toward retention and revenue KPIs.

Benefits

  • Full-time remote position.
  • U.S. business hours schedule.
  • Structured interview process including a Spark Hire video interview.
  • Offer and onboarding following successful interviews.

Interested in this position?

Apply directly on the company website

Apply Now

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