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Vice President of Customer Growth

3 weeks, 3 days ago
United States
Full-time
Lead
Customer Success
Customer and Technical Support
CRM HubSpot
Apply Now
PatientIQ

PatientIQ

PatientIQ provides a platform that integrates patient-reported outcomes data into healthcare, enabling collaboration among providers, researchers, and industry partners to enhance patient outcomes through automated data collection and advanced analytic...

IT Services
11-50
Founded 2016
$26M raised
View All Jobs 5

Description

  • Own net revenue retention and expansion ARR targets as the primary commercial metric for the role.
  • Lead the Customer Success-Enterprise, Customer Success-Specialty Practice, and Outcomes Research & Registries teams.
  • Carry personal expansion quota and design CSM-level expansion incentive plans tied to ARR growth.
  • Own the Strategic Account Program for named accounts, including executive relationship management, multi-year expansion planning, and business review cadence.
  • Build and operate a CS-as-revenue model with playbooks, tooling, metrics, and team structure.
  • Partner with the VP of Provider Sales in a commercial pod model across enterprise and specialty accounts.
  • Drive the enterprise and specialty practice split into full execution with differentiated service models, CSM ratios, and segment-specific expansion plays.
  • Develop, coach, and retain a high-performing team across multiple customer success functions.
  • Oversee FY2027 headcount planning and capacity modeling.

Requirements

  • 8+ years of experience in Customer Success, Account Management, or commercial CS leadership in B2B SaaS or health technology.
  • Proven success carrying and exceeding expansion quota and personally owning NRR targets.
  • Experience building CS-as-revenue models, including CSM incentive design, expansion playbooks, and tech-touch at scale.
  • Health system or clinical technology account management experience.
  • Experience leading teams of 10+ people, including CS Directors or senior individual contributors.
  • Demonstrated ability to grow NRR to 120%+ in a prior role.
  • Experience operating in a dual-track model across Enterprise and Specialty segments with differentiated service approaches.
  • HubSpot CRM fluency and a data-driven approach to account health and expansion forecasting.
  • Ability to travel up to 50%.

Benefits

  • Top-notch health, dental, and vision insurance.
  • 401(k) benefits.
  • Flexible time off with no tracking or accrual required.
  • Mission-driven culture focused on improving patient outcomes.
  • Strong team culture and shared problem-solving environment.
  • Recognition as one of Chicago’s top 50 Best Small Companies to Work For.

Interested in this position?

Apply directly on the company website

Apply Now

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