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Case Coordinator

3 weeks, 4 days ago
United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
Libra Solutions

Libra Solutions

Libra Solutions provides innovative products and services to level the playing field in the legal system, speeding up processes and providing financial relief for a fair outcome.

Specialized Consumer Services
51-250
Founded 2002
View All Jobs 11

Description

  • Manage an active caseload of approximately 100-150 cases.
  • Evaluate prospective cases and make funding decisions of up to $25K based on case merits.
  • Communicate with attorneys, clients, and medical providers to support care and service outcomes.
  • Coordinate medical treatment for accident victims, including scheduling appointments, reviewing medical records, and arranging transportation.
  • Build and maintain relationships with law firms and medical providers.
  • Maintain workflow by prioritizing daily and weekly tasks.
  • Review dashboards, verify data, and track basic trends through weekly metrics reporting.
  • Collaborate with internal stakeholders to meet service levels and revenue goals.
  • Assist with training new team members as needed.
  • Provide daily customer service and articulate the company process and mission.

Requirements

  • Exemplary customer service and time management skills.
  • Strong organization and prioritization abilities.
  • Ability to thrive in a team environment.
  • Knowledge of medical terminology and the lifecycle of a case.
  • Ability to assess case metrics and make timely decisions independently and with supervisor support.
  • High school diploma or GED required; bachelor's degree preferred.
  • 1-3 years of relevant industry or legal experience.
  • Bilingual Spanish preferred.
  • Ability to work full-time Monday through Friday, with hours dependent on location and assigned accounts.
  • Ability to meet the physical demands of regular talking, hearing, sitting, walking, and computer use.

Benefits

  • Competitive compensation.
  • Multiple medical plan options.
  • Dental, vision, and life insurance.
  • 401(k) with generous company match.
  • Flexible spending accounts for medical and dependent expenses.
  • Time off to recharge.

Interested in this position?

Apply directly on the company website

Apply Now

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