Enterprise Customer Success Manager

1 hour, 51 minutes ago
Full-time
Mid Level
Customer and Technical Support
PatientIQ

PatientIQ

PatientIQ provides a platform that integrates patient-reported outcomes data into healthcare, enabling collaboration among providers, researchers, and industry partners to enhance patient outcomes through automated data collection and advanced analytic...

IT Services
11-50
Founded 2016
$26M raised

Description

  • Build and maintain long-term relationships with key customer executives, product owners, and other stakeholders across a geographic territory.
  • Coordinate, develop, and deliver quarterly business reviews that demonstrate progress, value, and growth opportunities.
  • Own post-implementation customer success, retention, and net revenue retention for a portfolio of accounts.
  • Serve as the subject matter expert on the PatientIQ platform and help customers use the company’s resources, best practices, and processes to reach their goals.
  • Work cross-functionally with implementations, product, and engineering teams to share customer needs and feedback that inform the product roadmap and development strategy.
  • Maintain and regularly update product documentation and internal wikis.
  • Mentor Customer Success Analysts supporting your geography so they can serve clients effectively.
  • Support sales operations by identifying opportunities to expand offerings and solve new customer problems.
  • Support and facilitate customer renewals, amendments, and new product opportunities in coordination with the sales team.

Requirements

  • Bachelor’s degree or MBA in a related field.
  • 3+ years of experience managing strategic customer accounts in a B2B SaaS environment.
  • Experience in healthcare, health-tech, or the medical industry.
  • Excellent organizational and communication skills with the ability to manage multiple projects simultaneously.
  • Ability to prioritize tasks, communicate progress regularly, and meet established deadlines.
  • Solid technical aptitude for email, calendaring, and shared documents.
  • Collaborative mindset and ability to work effectively across internal teams.
  • Ability to travel at least 25% annually.
  • Proficiency in Microsoft Office Suite products, including Word, Excel, and PowerPoint.
  • Experience with a CRM and tools for tracking customer communication, knowledge management, and support tickets is preferred.
  • Experience using AI-powered tools such as generative AI, analytics, automation, or predictive insights to improve customer engagement, reporting, workflow optimization, or decision-making is preferred.
  • Familiarity with AI-driven analytics, data visualization, or business intelligence tools is preferred.
  • Basic understanding of SQL and interaction with production software databases is preferred.

Benefits

  • Top-notch health, dental, and vision insurance.
  • 401(k) plan.
  • Flexible time off with no tracking or accrual required.
  • Mission-driven work focused on improving patient outcomes.
  • Opportunity to work with a world-class team.
  • Fast-growing company with strong growth potential.

Interested in this position?

Apply directly on the company website

Apply Now

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