Partner Quality Spec I

3 weeks, 1 day ago
Full-time
Entry Level
Quality Assurance and Testing
Pathward

Pathward

Pathward is a federally registered financial institution that enhances financial inclusion by offering a robust banking infrastructure and a variety of financial solutions to support businesses in accessing the necessary funds for growth.

Diversified Financial Services
251-1K
Founded 1954

Description

  • Review and approve marketing materials against work papers to ensure compliance with Pathward, network, and regulatory guidelines.
  • Partner with internal and external stakeholders through phone, email, and meetings to maintain strong working relationships.
  • Collaborate with legal, compliance, and network operations teams to address partner needs and deliver solutions.
  • Facilitate and complete department-specific program implementation tasks.
  • Submit programs to payment networks for review and approval.
  • Train partners on the marketing submission portal and monitor its use.
  • Manage the self-approval process for assigned partners, including training, adoption, and qualification maintenance.
  • Conduct periodic compliance reviews of partners, document findings, and remediate applicable issues.
  • Meet service level agreements and maintain acceptable quality review scores.
  • Participate in enterprise projects related to existing partner assignments.

Requirements

  • High school diploma or equivalent.
  • Typically less than one year of related experience.
  • Strong understanding of regulatory compliance principles and practices.
  • Attention to detail and ability to work with a high degree of accuracy.
  • Effective communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Experience reviewing marketing materials or working with payment networks is preferred.
  • Ability to manage multiple partner relationships and compliance tasks simultaneously is preferred.

Benefits

  • Hourly pay range of $17.25 to $28.00.
  • Eligible for an annual performance-based incentive opportunity.
  • Comprehensive benefits package for eligible employees.
  • Health insurance coverage.
  • 401(k) retirement benefits.
  • Life insurance and disability benefits.
  • Paid time off.

Interested in this position?

Apply directly on the company website

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