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Manager, BSA/AML Operations

2 months, 2 weeks ago
United States
Full-time
Senior
Operations Manager
Operations
Apply Now
Pathward

Pathward

Pathward is a federally registered financial institution that enhances financial inclusion by offering a robust banking infrastructure and a variety of financial solutions to support businesses in accessing the necessary funds for growth.

Diversified Financial Services
251-1K
Founded 1954
View All Jobs 13

Description

  • Lead and oversee analysts handling alert review, case investigations, SAR/CTR filing, and partner referral dispositioning across all supported business lines.
  • Manage operational performance to meet SLA, quality, and production targets.
  • Ensure alerts, cases, and regulatory reports are reviewed, documented, investigated, and filed in line with internal procedures and regulatory requirements.
  • Oversee investigations of business-line-specific typologies across Issuing, Lending, Tax/Refund, Commercial DDA, Merchant Acquiring, BaaS, and partner-managed programs.
  • Review and disposition partner referrals and escalations involving sponsored merchants, sub-merchants, payment facilitators, program managers, and corporate funders.
  • Respond to 314(a) requests, 314(b) inquiries, law enforcement inquiries, subpoenas, and grand jury process.
  • Provide investigative insights and trend data to support transaction monitoring coverage assessments, rule tuning, scenario optimization, and AML risk assessment refreshes.
  • Manage, mentor, train, and develop a team of BSA/AML analysts, including onboarding and performance management.
  • Establish and monitor quality control standards, identify recurring issues, and implement remediation.
  • Develop KPIs and KRIs, contribute to board reporting and exam responses, and partner with compliance and risk teams on escalations and commitments.

Requirements

  • Bachelor’s degree in Finance, Criminal Justice, Accounting, Business, or a related field is required.
  • 5–7 years of experience in BSA/AML investigations, financial crimes compliance, or fraud operations.
  • At least 2 years of experience focused on merchant acquiring, payment facilitation, or card network compliance.
  • Experience managing alert and case production teams and SAR filing processes.
  • Strong knowledge of merchant acquiring risks, including transaction laundering, MCC misclassification, chargeback fraud, prohibited merchant categories, and card network monitoring programs such as Visa VFMP and Mastercard BRAM.
  • Working knowledge of BSA/AML regulations, FinCEN guidance, OCC supervisory expectations, and the FFIEC BSA/AML Manual.
  • Familiarity with Actimize, FCRM, or similar transaction monitoring and case management platforms.
  • CAMS or an equivalent AML certification is strongly preferred.
  • Advanced certifications such as CFE are a plus.

Benefits

  • Salary range of $72,000–$120,000.
  • Eligible for an annual performance-based incentive opportunity.
  • Comprehensive benefits package for eligible employees.
  • Health insurance.
  • 401(k) retirement benefits.
  • Life insurance.
  • Disability benefits.
  • Paid time off.

Interested in this position?

Apply directly on the company website

Apply Now

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