Director, Care Experience and Engagement

6 hours, 1 minute ago
Full-time
Executive
Operations
Planned Parenthood

Planned Parenthood

Planned Parenthood is a trusted provider of sexual and reproductive health care, delivering vital services and information to millions worldwide.

Health Care Providers & Services
251-1K
Founded 1916
$275M raised

Description

  • Develop, implement, and disseminate best practices for patient experience and employee engagement.
  • Support member organizations in improving patient satisfaction, trust, care navigation, and person-centered care.
  • Serve as a subject matter expert in patient experience, human-centered design, organizational culture, and engagement.
  • Partner with national teams to improve continuity across digital and clinical care touchpoints and address experience disparities.
  • Establish measures, evaluate outcomes, identify trends, and use data to guide continuous improvement.
  • Facilitate advisory councils, stakeholder forums, peer learning, and knowledge-sharing across member organizations.
  • Provide virtual and onsite consultation, training, and resources to help affiliates adopt evidence-based practices.
  • Manage external partners, vendors, and learning resources that build affiliate expertise.
  • Align experience and engagement strategies with health equity, access, care delivery, and organizational priorities.
  • Represent PPFA and collaborate across divisions while maintaining confidentiality and ethical communication.

Requirements

  • Bachelor’s degree or equivalent experience, with relevant coursework or training in business administration, public administration, public health, or a related field.
  • At least 10 years of relevant experience, preferably in nonprofit management, health care consulting, patient experience, or related services.
  • At least 3 years of experience with a Planned Parenthood member organization is preferred.
  • Clinical licensure or a master’s degree in health care administration, public health, business management, or a related field is preferred.
  • Advanced knowledge of medical practice management, patient experience, employee engagement, continuous improvement, and brand loyalty.
  • Excellent written communication, editing, public speaking, and group facilitation skills.
  • Experience collaborating across divisions, functions, geographies, and diverse stakeholder groups.
  • Commitment and demonstrated record of advancing racial equity, diversity, equity, and inclusion.
  • Proficiency with Google products and common productivity, presentation, and video-conferencing software.
  • Ability to work independently, manage complex cross-organizational problems, adapt to changing priorities, and build trusted client relationships.
  • Commitment to Planned Parenthood’s sexual and reproductive health mission.
  • Ability to reside near an airport and travel domestically up to 40% of the time.

Benefits

  • Workplace culture centered on belonging, learning, individual contributions, diversity, equity, and inclusion.
  • Opportunities to support national health care access, patient experience, and racial equity initiatives.
  • Equal employment opportunity and commitment to a nondiscriminatory work environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Learning Operations Manager

Coursera 1K-5K Internet Software & Services

Learning Operations Manager at Coursera + Udemy, supporting enterprise customers with day-to-day Udemy Business platform administration, reporting, and learner engagement across diverse customer engagements.

6 hours, 1 minute ago

Shopify Operations Manager Full-time | 20823

Wing Assistant 51-250 Professional Services

Wing is hiring a fully remote Shopify Operations Manager to oversee e-commerce operations, customer service, inventory, logistics, systems, and performance reporting.

Notion Shopify
6 hours, 1 minute ago

Manager, Professional Services (Remote)

Trace3 1K-5K Internet Software & Services

Trace3 is seeking a Manager, Professional Services to lead its Smart Hands team, oversee infrastructure deployment services, and maintain strong customer outcomes and operational performance.

6 hours, 1 minute ago

Global Director - Accounts Payable and Procurement

CAI Construction & Engineering

CAI is seeking a Global Director, Accounts Payable and Procurement to lead its global procure-to-pay operations, strengthen controls and reporting, and integrate procurement and AP processes across countries and acquired entities.

6 hours, 1 minute ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers