Learning Operations Manager

6 hours ago
Full-time
Mid Level
Operations
Coursera

Coursera

Coursera partners with universities and organizations worldwide to provide a platform for free massive open online courses (MOOCs), enabling individuals to acquire new job skills and advance their careers through high-quality education from industry le...

Internet Software & Services
1K-5K
Founded 2012

Description

  • Manage licenses, configuration updates, learning paths, and other daily platform operations.
  • Use Udemy catalog knowledge to recommend content and replace outdated or retired materials.
  • Deliver lightweight usage reports and explain practical insights to customer administrators.
  • Track support requests, follow up on tickets, and route technical issues to appropriate teams.
  • Facilitate training sessions, webinars, and lunch-and-learns for platform administrators.
  • Serve as the primary Udemy expert and operational partner for customer admins.
  • Triage and fulfill operational requests across multiple customer accounts.
  • Escalate out-of-scope requests to the appropriate internal teams.

Requirements

  • Experience in platform operations, managed services, learning administration, or customer-facing support.
  • Ability to assess content sequencing, learning path organization, and program effectiveness.
  • Strong attention to detail and organizational skills across multiple customer accounts.
  • Ability to analyze platform usage and engagement data and develop actionable recommendations.
  • Clear communication and stakeholder relationship-management skills.
  • Proactive approach to identifying process and customer-improvement opportunities.
  • Experience facilitating professional training sessions, webinars, or learning events.
  • Comfort supporting varied customer engagements, including premium support and temporary backfill arrangements.

Benefits

  • Hiring compensation range of $89,600–$119,000.
  • Colorado compensation range of $95,200–$119,000.
  • Eligibility for equity in addition to base salary.
  • Flexible work options, including home, office, or collaboration spaces.
  • Globally distributed work environment with intentional in-person collaboration opportunities.

Interested in this position?

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