Manager, Professional Services (Remote)

6 hours ago
Full-time
Lead
Project and Program Management
Trace3

Trace3

Trace3 is an elite technology consultancy empowering organizations with IT solutions for total transformation and innovation in a rapidly changing tech landscape.

Internet Software & Services
1K-5K
Founded 2002

Description

  • Build and lead high-performing technical teams aligned with organizational goals.
  • Provide mentorship, training, career development, and performance management for team members.
  • Manage hiring, onboarding, offboarding, team utilization, performance metrics, and reporting.
  • Support pre-sales activities through level-of-effort sizing, scoping, technical expertise, and customer presentations.
  • Review project estimates, hours, costs, budgets, and non-billable time and expenses.
  • Manage practice-area P&L, revenue, costs, contracts, and gross profit.
  • Hold team leads accountable for timesheets, schedules, utilization, and performance reporting.
  • Lead concurrent infrastructure setup and maintenance projects.
  • Conduct monthly and quarterly executive reviews and implement operating plans supporting sales goals.
  • Maintain customer satisfaction through key account partnerships and serve as an escalation point for critical issues.

Requirements

  • 8+ years of managed services provider experience involving network deployments, infrastructure refreshes, Smart Hands work, project management, or related IT services.
  • 3+ years of experience leading technical staff.
  • Expertise in vendor management.
  • Strong conflict negotiation, problem-solving, organizational, and analytical skills.
  • Ability to manage competing client demands and technical or project management issues.
  • Comfort communicating with senior management.
  • Excellent written, verbal, and presentation skills, including explaining technical issues to non-technical audiences.
  • Associate’s degree or equivalent experience.
  • ITIL Foundation certification.

Benefits

  • Estimated salary range of $108,000–$135,000 USD, with potential variable compensation such as bonuses or commissions.
  • Medical, dental, and vision insurance for employees and dependents.
  • 401(k) plan with employer match, 529 college savings plan, health savings account, life insurance, and long-term disability coverage.
  • Training and professional development programs.
  • Generous paid time off and work-life balance support.
  • Office snacks and beverages and a collaborative workplace culture.

Interested in this position?

Apply directly on the company website

Apply Now

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