RemoteLeaf Logo
Log in Sign up

Technical Support Engineer

5 months, 4 weeks ago
India
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
AWS Azure Bash DNS GCP Linux PowerShell Python SIEM SQL TCP/IP Unix
Apply Now
PartnerOne

PartnerOne

PartnerOne specializes in enterprise software solutions that manage extensive data environments through hyper automation, virtualized cloud storage, artificial intelligence, and metadata analytics, serving many of the world's largest corporations.

Media
51-250
View All Jobs 18

Description

  • Serve as the primary technical contact for customers and manage support cases from intake through resolution.
  • Troubleshoot, analyze, and resolve complex technical issues across multiple product areas.
  • Reproduce customer issues in lab environments and document findings for escalation to Engineering when needed.
  • Collaborate with Engineering, QA, and Product teams to drive bug fixes and product improvements.
  • Mentor and assist TSE 1 engineers with case handling, best practices, and technical development.
  • Provide timely updates and clear communication to customers on case progress and action plans.
  • Document solutions, troubleshooting steps, and knowledge base articles to improve team efficiency.
  • Participate in 24x7 on-call rotations, weekend shifts, and critical incident response as needed.
  • Contribute to process improvements and support best practices to enhance customer experience.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent hands-on experience.
  • 3–5 years of experience in Technical Support, System Administration, or a related role.
  • Strong troubleshooting skills in at least two areas: operating systems, networking, security technologies, or databases/applications.
  • Experience with operating systems such as Windows, Linux, or Unix.
  • Experience with networking concepts such as TCP/IP, DNS, VPN, firewalls, and routing.
  • Experience with security technologies such as SIEM, IDS/IPS, endpoint security, SSL/TLS, or PKI.
  • Experience with SQL, log analysis, or application troubleshooting.
  • Familiarity with virtualization platforms such as VMware or Hyper-V and cloud technologies such as AWS, Azure, or GCP.
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to handle high-pressure situations with professionalism and empathy.
  • Certifications such as CCNA, RHCSA, CEH, Security+, or equivalent are preferred.
  • Experience with enterprise security products, SIEM tools, or incident response is preferred.
  • Prior experience supporting global customers in a 24x7 environment is preferred.
  • Ability to script or automate tasks using Python, PowerShell, Bash, or similar tools is a plus.

Benefits

  • Competitive compensation and benefits package.
  • Opportunity to work with cutting-edge security technologies and enterprise customers.
  • Collaborative, diverse, and fast-paced work environment.
  • Professional growth with learning and certification opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Radicle Health

Technical Support Specialist

Radicle Health 11-50 Internet Software & Services

Radicle Health is hiring a remote Technical Support Specialist to resolve customer inquiries and product issues while collaborating with internal teams to maintain a high-quality customer experience.

Anywhere Full-time Entry Level Technical Support Engineer
$55k-$65k
JavaScript SQL
4 hours, 3 minutes ago
Aircall

Technical Support Specialist

Aircall 51-250 Internet Software & Services

Aircall is hiring a Technical Support Specialist to provide second-level, customer-facing support for complex issues across its AI-powered communications platform, integrations, APIs, messaging, telephony, and analytics.

North America Full-time Mid Level Technical Support Engineer
Confluence Datadog HubSpot JIRA Looker Monday.com Postman Salesforce Zoho CRM
4 hours, 18 minutes ago
JMAC Lending

Encompass Support Specialist

JMAC Lending 51-250 Banks

JMAC Lending is seeking a remote Encompass Support Specialist to support and administer its loan origination systems, integrations, and user access while helping mortgage operations run efficiently.

United States Full-time Junior Technical Support Engineer
$66k-$80k
HubSpot Salesforce
4 hours, 33 minutes ago
Mercier Consultancy

Danish Speaking IT Customer Experts - Work In Athens, Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring Danish-speaking IT Customer Experts in Athens, Greece, to provide technical support and premium customer service for enterprise IT clients.

Bulgaria Denmark Greece Malta Portugal Spain Full-time Mid Level Technical Support Engineer
4 hours, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers