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Technical Support Engineer

5 months, 1 week ago
India
Full-time
Mid Level
Technical Support Engineer
Customer and Technical Support
AWS Azure Bash DNS GCP Linux PowerShell Python SIEM SQL TCP/IP Unix
Apply Now
PartnerOne

PartnerOne

PartnerOne specializes in enterprise software solutions that manage extensive data environments through hyper automation, virtualized cloud storage, artificial intelligence, and metadata analytics, serving many of the world's largest corporations.

Media
51-250
View All Jobs 20

Description

  • Serve as the primary technical contact for customers and manage support cases from intake through resolution.
  • Troubleshoot, analyze, and resolve complex technical issues across multiple product areas.
  • Reproduce customer issues in lab environments and document findings for escalation to Engineering when needed.
  • Collaborate with Engineering, QA, and Product teams to drive bug fixes and product improvements.
  • Mentor and assist TSE 1 engineers with case handling, best practices, and technical development.
  • Provide timely updates and clear communication to customers on case progress and action plans.
  • Document solutions, troubleshooting steps, and knowledge base articles to improve team efficiency.
  • Participate in 24x7 on-call rotations, weekend shifts, and critical incident response as needed.
  • Contribute to process improvements and support best practices to enhance customer experience.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent hands-on experience.
  • 3–5 years of experience in Technical Support, System Administration, or a related role.
  • Strong troubleshooting skills in at least two areas: operating systems, networking, security technologies, or databases/applications.
  • Experience with operating systems such as Windows, Linux, or Unix.
  • Experience with networking concepts such as TCP/IP, DNS, VPN, firewalls, and routing.
  • Experience with security technologies such as SIEM, IDS/IPS, endpoint security, SSL/TLS, or PKI.
  • Experience with SQL, log analysis, or application troubleshooting.
  • Familiarity with virtualization platforms such as VMware or Hyper-V and cloud technologies such as AWS, Azure, or GCP.
  • Excellent problem-solving, analytical, and communication skills.
  • Ability to handle high-pressure situations with professionalism and empathy.
  • Certifications such as CCNA, RHCSA, CEH, Security+, or equivalent are preferred.
  • Experience with enterprise security products, SIEM tools, or incident response is preferred.
  • Prior experience supporting global customers in a 24x7 environment is preferred.
  • Ability to script or automate tasks using Python, PowerShell, Bash, or similar tools is a plus.

Benefits

  • Competitive compensation and benefits package.
  • Opportunity to work with cutting-edge security technologies and enterprise customers.
  • Collaborative, diverse, and fast-paced work environment.
  • Professional growth with learning and certification opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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