Director of Implementation

1 month ago
Full-time
Lead
Project and Program Management
Parachute Health

Parachute Health

Parachute Health provides a streamlined digital platform for ordering medical equipment and supplies, enhancing the efficiency of e-prescribing and facilitating better management of healthcare resources across the United States.

Health Care Providers & Services
51-250
Founded 2015
$15M raised

Description

  • Lead the end-to-end performance of the Implementation team to scale with customer demand while maintaining quality.
  • Manage and coach a team of Implementation Managers, including day-to-day support and professional development.
  • Own strategic customer engagements as a player-coach and guide complex implementation work.
  • Serve as the expert on Parachute platform capabilities and integrations for Customer Success and strategic customers.
  • Onboard medical equipment and supply providers to the Parachute Platform and support growth of digital ordering across the marketplace.
  • Develop strategies for applying Parachute features and products within existing customer workflows.
  • Implement AI Intake and ordering platforms and monitor activation success metrics.
  • Develop and share internal and external reporting on team progress, opportunities, and challenges.
  • Identify and execute process improvements to make onboarding and transformation more effective.
  • Lead demos, trainings, and documentation efforts, including playbooks, workflow assessments, and templated customer roadmaps.

Requirements

  • Minimum 5 years of experience in consulting, digital transformation, or project-based work in healthcare or health tech.
  • Minimum 3 years of direct people management experience.
  • Experience with setup, configuration, technical integration, or administration of a SaaS product.
  • Experience with complex project management and guiding stakeholders through large-scale organizational transformation.
  • Broad knowledge of the Durable Medical Equipment (DME) landscape.
  • Exposure to AI solutions, digital workflow automation, or system interoperability is a strong plus.
  • Comfort with Excel (advanced), Tableau, HubSpot, and JIRA.
  • Experience with API integrations is a plus.
  • Strong communication skills with the ability to extract and synthesize information from experts.
  • Must be legally authorized to work in the United States; no employer visa sponsorship is available for this role.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Remote-first work environment with a NYC office for local employees.
  • Equity incentive plan.
  • Annual company-wide bonus of up to 15%.
  • Flexible vacation policy plus 5 Summer Fridays off separate from PTO.
  • Monthly internet stipend.
  • Annual home office and wellness contribution.
  • Co-working space reimbursement.
  • Annual stipend for education and development.

Interested in this position?

Apply directly on the company website

Apply Now

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