Member Acquisition Agent

5 hours, 52 minutes ago
Contract
Junior
Customer and Technical Support
PadSplit

PadSplit

PadSplit offers clean, modern furnished rooms for rent at an affordable weekly fee, including utilities, WiFi, laundry access, and 24/7 telemedicine service. They are disrupting the affordable housing industry by creating safe, attractive co-living env...

Family Services
51-250
$35M raised

Description

  • Handle inbound inquiries and make outbound calls to help prospective members find and book PadSplit rooms.
  • Answer questions, explain how PadSplit works, and guide members through the booking process.
  • Follow up with leads via phone, SMS, and email regarding applications, payments, and pending documents.
  • Use CRM tools such as HubSpot or Zendesk to document conversations, update records, and manage the pipeline.
  • Maintain professionalism and empathy to provide a supportive member experience.
  • Work toward daily and weekly performance targets, including connection rates, bookings, and quality scores.
  • Collaborate with teammates and leads to share insights, resolve issues, and improve the member experience.
  • Monitor outreach and member progress using manual trackers and internal tools.

Requirements

  • 2+ years of experience in a call center or sales environment handling both inbound and outbound calls.
  • Proven ability to manage time, balance multiple communication channels, and stay productive in a remote setting.
  • Strong communication skills with a customer-centric, empathetic, and confident approach.
  • Comfort using CRM and communication tools such as HubSpot, Zendesk, or Kixie.
  • Goal-oriented mindset with an interest in using feedback and data to improve performance.
  • Ability to thrive in a fast-paced, changing environment and adapt quickly as processes evolve.
  • Experience working in both inbound and outbound environments.
  • Organized, proactive, and detail-oriented work style.

Benefits

  • $9,000 annual base compensation.
  • Commission of $30 for each successful, qualified booking.
  • Commission is capped at $750 per month.
  • Remote independent contractor role.
  • Full-time job type.

Interested in this position?

Apply directly on the company website

Apply Now

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