Customer Support Representative (Costa Rica)

1 week ago
Full-time
Mid Level
Customer and Technical Support
Owner.com

Owner.com

Owner.com is the ultimate solution for restaurant owners, providing online ordering, automated marketing, and custom websites to boost sales and brand presence.

Internet Software & Services
11-50
Founded 2020
$29M raised

Description

  • Deliver hospitality-driven, empathetic support across high-volume inbound calls, chats, and emails.
  • Take ownership of complex and high-priority customer issues from first contact through resolution.
  • Use structured problem-solving and sound judgment to balance immediate needs with long-term solutions.
  • Maintain a 90%+ customer satisfaction score while preserving quality and accuracy.
  • Document customer interactions clearly and thoroughly in Salesforce.
  • Collaborate with teammates in Slack to provide consistent support and a strong team experience.
  • Share knowledge, feedback, and best practices to improve team performance.
  • Identify recurring issues and surface insights to improve tools, processes, and documentation.

Requirements

  • 3-5+ years of customer support or customer service experience, ideally in B2B SaaS, technology, e-commerce, internet, or software-driven environments.
  • Proven success in a high-volume, fast-paced support role with clear performance expectations.
  • Fluency in Spanish and English (C1/C2), with strong written and verbal communication in both languages.
  • Experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment.
  • Demonstrated ability to support teammates through mentoring, training, or serving as a subject-matter expert.
  • Experience working in a CRM environment, with Salesforce preferred.
  • Familiarity with telephony systems such as Talkdesk, RingDNA, or similar tools.
  • Strong attention to detail and the ability to manage multiple workstreams across calls, chats, and emails.
  • Ability to stay calm, respectful, and solution-oriented in time-sensitive or high-pressure situations.
  • A reliable home workspace with stable, high-speed internet and minimal background noise.
  • Experience in hospitality, restaurants, retail, or other high-volume customer-facing service environments, preferred.
  • Experience supporting restaurant owners, small business owners, or hospitality-focused businesses, preferred.
  • Familiarity with support metrics such as CSAT, QA, AHT, FCR, and SLAs, preferred.
  • Experience working on a remote or distributed team and collaborating across time zones, preferred.

Benefits

  • Estimated yearly compensation of the local equivalent to $20,000 USD ($1,666 USD/month).
  • Comprehensive health coverage.
  • Remote work.
  • Unlimited PTO.
  • Additional fun perks.

Interested in this position?

Apply directly on the company website

Apply Now

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