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Customer Support Agent (Healthcare - Philippines)

1 day, 20 hours ago
Philippines
Full-time
Junior
Customer Support
Customer and Technical Support
CRM
Apply Now
OneImaging

OneImaging

OneImaging provides comprehensive imaging services, including detailed scans for brain, spine, and soft tissue issues, as well as quick assessments for bone fractures and early cancer detection, all aimed at simplifying the radiology process for better...

Health Care Providers & Services
Founded 2022
View All Jobs 17

Description

  • Manage inbound communications across phone, text message, email, and chat.
  • Answer member and partner questions accurately and guide them through the OneImaging member journey.
  • Support exam scheduling by coordinating with referring providers as needed.
  • Resolve member issues promptly using available resources, notes, and critical thinking.
  • Handle objections, clarify next steps, and help members move forward confidently.
  • Deliver empathetic, professional, and clear support that builds trust and reduces friction.
  • Collaborate with internal teams to ensure accurate information and seamless handoffs.
  • Track and meet weekly and monthly performance targets, including call volume, time to answer, average handle time, member satisfaction, and retrieval completions.
  • Follow up with members to confirm resolution and maintain satisfaction.

Requirements

  • C2-level English proficiency with precise, professional communication.
  • 2+ years of experience in inbound calling, call center, or customer service/support roles.
  • Healthcare experience is preferred.
  • Excellent verbal communication skills with a professional and empathetic phone manner.
  • Ability to listen, build trust, and handle objections with resilience and positivity.
  • Strong organizational skills to manage volume and follow-ups.
  • Comfort working with CRMs, call platforms, and messaging tools.
  • High school diploma required; Associate’s or Bachelor’s degree preferred.

Benefits

  • Compensation of $1,000/month USD or payment in your currency of choice.
  • Work from home.
  • Flexible schedule.
  • Opportunities for professional development and growth.

Interested in this position?

Apply directly on the company website

Apply Now

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