Customer Support Representative

1 month ago
Outsourcing Staffing Advantage

Outsourcing Staffing Advantage

Outsourcing Staffing Advantage specializes in providing expert business process outsourcing services, focusing on delivering skilled workers for customer support and back office staffing solutions to enhance operational efficiency and precision.

IT Services

Description

  • Respond to customer inquiries across phone, email, chat, and social media channels.
  • Resolve customer issues professionally and efficiently.
  • Document customer interactions accurately in the system.
  • Escalate complex issues to the appropriate internal teams.
  • Meet response-time goals and maintain service levels.
  • Maintain customer satisfaction while handling support requests.
  • Collaborate with internal teams to resolve customer needs.
  • Follow company procedures and support processes.

Requirements

  • 2+ years of customer service experience.
  • Excellent English communication skills, both written and verbal.
  • English proficiency at a C1 level or higher with a slight to neutral accent.
  • Experience using CRM or ticketing systems.
  • Experience with Zendesk, Freshdesk, Intercom, or Salesforce is preferred.
  • Strong problem-solving skills.
  • Ability to multitask effectively.
  • Professional attitude and customer-focused mindset.
  • Reliable internet connection.
  • Availability to work during Eastern Time (ET) business hours.

Benefits

  • Opportunity to work on diverse and exciting projects.
  • Supportive and collaborative work environment.
  • Weekly payments.
  • Weekends off.
  • Growth opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Media Monitoring Specialist

Muck Rack 51-250 Internet Software & Services

Muck Rack is hiring a Media Monitoring Specialist for its Editorial Delivery team to validate coverage, create editorial summaries, and support client media monitoring workflows.

Agile Power BI
2 hours, 6 minutes ago

Customer Solutions Specialist - Work From Home

Global Elite Empire Consultants is hiring a remote client-facing benefits enrollment associate to guide interested clients through their benefit options and enrollment process.

2 hours, 6 minutes ago

Work From Home - Client Services Representative

Global Elite Empire Consultants is hiring a remote client-facing consultant to help families understand and secure financial solutions through virtual consultations.

2 hours, 6 minutes ago

Work From Home - Client Services Representative

Global Elite Empire Consultants is hiring a work-from-home consultant to help families understand and secure their financial well-being through virtual client meetings.

2 hours, 6 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers