Supplier Support Advisor/CX Advisor - B2B

58 minutes ago
Full-time
Entry Level
Customer and Technical Support
Tripadvisor

Tripadvisor

Tripadvisor is the world's largest travel guidance platform, offering over a billion reviews and recommendations for hotels, attractions, restaurants, and more. Travelers rely on Tripadvisor to plan their trips, find savings on accommodations, book exp...

Consumer Services
1K-5K
Founded 2000

Description

  • Provide real-time operator support through email, live chat, and phone.
  • Resolve account, product, booking, and operational issues, escalating complex cases when necessary.
  • Manage high-volume onshore and Tier-2 queues using established workflows.
  • Review, refine, categorize, and optimize tour and activity listings across Viator, Tripadvisor, and partner channels.
  • Facilitate and troubleshoot integrations between operator booking systems and Tripadvisor platforms.
  • Guide operators on best practices and self-service tools for bookings, profiles, and account updates.
  • Collaborate with internal teams, vendors, and global partners to resolve traveler and operator issues.
  • Contribute to team goals, initiatives, training, and continuous process improvement.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Exceptional written and verbal English communication skills; bilingual proficiency is a plus.
  • Experience with Google Workspace, online platforms, and CRM systems; Salesforce experience is highly preferred.
  • Ability to learn quickly, follow established processes, and solve routine operational challenges collaboratively.
  • Self-motivated, detail-oriented, and committed to thorough follow-through.
  • Strong interpersonal, analytical, and problem-solving skills.
  • Prior customer support or partner-facing experience is preferred but not required.
  • Travel or hospitality operations experience is preferred.
  • Reliable broadband internet with minimum speeds of 25 Mbps download and 10 Mbps upload.
  • Quiet, dedicated home office with a direct Ethernet connection and availability for a flexible schedule.

Benefits

  • Competitive compensation including base salary and annual bonuses.
  • Remote-friendly work environment with flexible scheduling.
  • Annual charitable donation matching.
  • Tuition assistance for qualified programs.
  • Annual lifestyle benefit for travel, wellness, or other personal needs.
  • Travel discounts and other employee travel perks.
  • Health benefits with competitive premiums.
  • Employee assistance program and referral rewards.

Interested in this position?

Apply directly on the company website

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