Recruitment & Client Support Virtual Assistant (NDIS/ Aged Care)

1 hour, 20 minutes ago
Full-time
Junior
Customer and Technical Support
Outsourced Staff

Outsourced Staff

Outsourced Staff provides high-performing dedicated teams of tech, digital, and customer support specialists in the Philippines, helping businesses reduce costs and increase productivity.

Professional Services
11-50

Description

  • Screen applicants, conduct phone pre-screens and coordinate interviews for current vacancies.
  • Maintain applicant records, screening notes and a searchable candidate database for future hiring needs.
  • Monitor the CRM and prepare accurate draft quarterly and end-of-plan participant reports using approved AI tools and templates.
  • Check report drafts against case notes, participant goals and NDIS reporting guidelines, escalating unclear information to Team Leaders.
  • Provide after-hours and weekend phone support for participants, families and staff.
  • Handle routine cancellations, staff absences, shift changes and roster enquiries within delegated authority.
  • Record calls, actions and outstanding follow-up, provide clear handovers and escalate urgent, safety or high-risk matters.
  • Follow and document procedures, participate in team communications and provide daily end-of-day status updates.

Requirements

  • Excellent spoken and written English, with clear, confident and adaptable phone communication.
  • Strong attention to detail, organisation and ability to manage competing priorities and interruptions.
  • Sound judgement, a patient professional customer-service approach and the ability to remain composed during sensitive calls.
  • Confidence using CRMs, calendars, online documents, spreadsheets and AI-assisted tools; ability to learn new systems quickly.
  • Ability to follow procedures, maintain accurate confidential records and escalate matters appropriately.
  • 2+ years of experience in customer service, administration, recruitment support or coordination is ideal.
  • Reliable internet and a quiet, professional home workspace for phone calls.
  • Availability Wednesday to Friday, 11:00 am–7:00 pm, and Saturday and Sunday, 1:00 pm–5:00 pm Adelaide time.
  • Experience in recruitment, candidate sourcing, phone screening, rostering, scheduling or service coordination (preferred).
  • Knowledge of NDIS or disability support services, Australian client support, candidate databases, or AI-generated content review (preferred).

Benefits

  • Remote, home-based role.
  • Training in the client’s systems, processes and reporting requirements.
  • Work as part of an established NDIS provider supporting participants across South Australia and Queensland.
  • Opportunity to build experience across recruitment, administration, reporting and rostering support.

Interested in this position?

Apply directly on the company website

Apply Now

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