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Administrative & Scheduling Support Specialist (NDIS)

1 day, 14 hours ago
Philippines
Full-time
Junior
Administrative Assistant
Customer and Technical Support
CRM
Apply Now
Outsourced Staff

Outsourced Staff

Outsourced Staff provides high-performing dedicated teams of tech, digital, and customer support specialists in the Philippines, helping businesses reduce costs and increase productivity.

Professional Services
11-50
View All Jobs 18

Description

  • Create and update client and staff profiles and records in Visual Care.
  • Upload ACEAR forms and other documents, and manage digital signatures through DocuSign.
  • Draft NDIS Service Agreements and follow up on client approvals and supporting documentation.
  • Process new support worker onboarding paperwork end to end.
  • Create, update, and monitor staff rosters and client shift allocations.
  • Confirm scheduled shifts, communicate roster changes, and manage cancellations or unallocated shifts.
  • Track funding approvals, client budgets, kilometre claims, and extended shift entries.
  • Follow up on outstanding claims, approvals, and required documentation.
  • Summarise and prioritise incoming emails and liaise with clients, support workers, and stakeholders.
  • Maintain a structured filing system, support audit preparation, and manage compliance documentation using Microsoft 365 tools.

Requirements

  • Minimum 2–3 years of experience in a similar administrative or coordination role.
  • Strong administrative and scheduling experience.
  • Experience using CRM or care management systems such as Visual Care.
  • Experience with e-signature and document platforms such as DocuSign.
  • Experience in the Australian NDIS or disability services sector is highly advantageous.
  • Background in healthcare, mental health, or community services is highly desirable.
  • Excellent written English and communication skills.
  • Strong attention to detail and accuracy.
  • Advanced organisational and time management skills.
  • Ability to manage multiple tasks and prioritise effectively.

Interested in this position?

Apply directly on the company website

Apply Now

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