Administrative & Scheduling Support Specialist (NDIS)

1 day, 13 hours ago
Full-time
Junior
Customer and Technical Support
Outsourced Staff

Outsourced Staff

Outsourced Staff provides high-performing dedicated teams of tech, digital, and customer support specialists in the Philippines, helping businesses reduce costs and increase productivity.

Professional Services
11-50

Description

  • Create and maintain client and staff profiles, records and documentation in Visual Care.
  • Prepare NDIS Service Agreements, manage approvals and signatures, and complete support worker onboarding paperwork.
  • Create and update rosters, assign support workers to client shifts, confirm schedules and manage cancellations or unallocated shifts.
  • Conduct daily roster checks, track staff hours and communicate roster updates to staff.
  • Track client funding approvals and budgets, flag deficits, verify kilometre claims and review extended-shift entries.
  • Follow up on outstanding claims, documentation, approvals and service updates, and assist with month-end claims processes.
  • Prioritise incoming emails and liaise with clients, support workers and stakeholders by phone and email.
  • Maintain daily operational updates with the founders through scheduled check-ins.
  • Build and maintain version-controlled filing systems, customise policy documents and support audit preparation and compliance tracking.
  • Use Microsoft 365 and document management systems to manage records and NDIS compliance documentation.

Requirements

  • Minimum 2–3 years' experience in a similar administration or coordination role.
  • Strong administrative and scheduling experience.
  • Experience using CRM or care management systems, such as Visual Care.
  • Experience with e-signature and document platforms, such as DocuSign.
  • Advanced organisational, time-management and task-prioritisation skills.
  • Excellent written English, communication skills and attention to detail.
  • Ability to work proactively and independently in a fast-paced environment.
  • Experience in the Australian NDIS or disability services sector is highly advantageous.
  • Healthcare, mental health or community services experience is highly desirable.
  • Proficiency with Microsoft 365 applications, including SharePoint, Teams, Outlook, Word, Excel and OneDrive.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Remote Entry-Level Booking & Reservations Agent

Aisle and Abroad Travel & Tourism

Join the company as a remote Booking & Reservations Assistant, coordinating client bookings and reservation details to ensure accurate, efficient arrangements from request through confirmation.

10 hours, 37 minutes ago

Claims Assistant

Advocate 1-10 Internet Software & Services

Advocate is seeking a remote Claims Assistant to support case management operations for its unified Social Security benefits intake system, helping clients access the government support they have earned.

Machine Learning
3 days, 13 hours ago

Remote Studio & Administrative Assistant

Assist World IT Services

Join Assist World as a Remote Studio & Administrative Assistant supporting a boutique yoga and Pilates studio by managing operations, client communications, sales administration, and light marketing to deliver a seamless member experience.

Email Marketing Instagram API Social Media Marketing
3 days, 13 hours ago

Wealth Management Admin

Pavago IT Services

As a remote Wealth Management Administrator, support a Las Vegas-based advisory team by managing Schwab custodian operations, client account administration, and compliance-aware records processes.

CRM
3 days, 22 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers