Senior Enterprise Customer Success Manager

2 hours, 20 minutes ago
Full-time
Senior
Customer and Technical Support
Outreach

Outreach

Outreach offers an AI-powered revenue workflow platform designed to enhance the productivity of sales, marketing, RevOps, and go-to-market teams by automating processes that help in efficiently managing accounts, forecasting, and closing deals.

Internet Software & Services
1K-5K
Founded 2014
$489M raised

Description

  • Own a portfolio of enterprise customers and help them achieve measurable business outcomes.
  • Drive adoption of core platform capabilities, with a strong focus on AI-powered features.
  • Lead Executive Business Reviews tied to ROI, productivity gains, and revenue impact.
  • Educate customers on AI capabilities such as automation, predictive insights, and personalization.
  • Partner with customers to embed AI into sales, customer success, and RevOps workflows.
  • Use customer data and AI insights to identify risks, expansion opportunities, and next best actions.
  • Own renewal strategy and mitigate churn or contraction risk.
  • Identify and drive upsell and cross-sell opportunities, especially tied to AI value.
  • Partner with Sales, RevOps, Product, Engineering, and Professional Services on account strategy, onboarding, implementations, and customer advocacy.
  • Serve as the voice of the customer internally by sharing feedback on customer sentiment, AI model accuracy, and product needs.

Requirements

  • 10+ years of experience in Customer Success, Account Management, or Consulting, with SaaS experience preferred.
  • Experience managing enterprise customer relationships.
  • Strong analytical mindset with the ability to interpret data and translate it into action.
  • Proven track record of driving renewals, expansion, and customer outcomes.
  • Experience working with AI/ML-powered products or automation tools preferred.
  • Familiarity with predictive analytics, generative AI, or workflow automation preferred.
  • Experience using platforms like Salesforce, Gainsight, or Outreach preferred.
  • Ability to translate AI capabilities into business value for non-technical stakeholders.
  • Strategic thinking and consultative problem-solving skills.
  • Executive communication, stakeholder management, change management, and adoption enablement skills.
  • Remote applicants must be located in the PST time zone.

Benefits

  • $145,000 - $175,000 OTE, with base salary plus variable compensation.
  • Potential incentive compensation and restricted stock units.
  • Flexible time off.
  • 401(k) to help save for the future.
  • Generous medical, dental, and vision coverage for full-time employees and their dependents.
  • Parental leave program with a paid night nurse option and gradual return to work.
  • Infertility and assisted reproductive services benefit.
  • Employee referral bonuses.
  • Diversity and inclusion programs and employee resource groups.

Interested in this position?

Apply directly on the company website

Apply Now

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