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Customer Success Advocate

5 months, 3 weeks ago
Anywhere
Full-time
Senior
Customer Success Manager
Customer and Technical Support
E-commerce
Apply Now
Bask Health

Bask Health

Bask Health is the compliant, accessible, and no-code platform for telehealth, providing EMR, payment processing, pharmacy fulfillment, website builder, and patient management system. It's the Shopify for E-Prescribing.

Internet Software & Services
1-10
View All Jobs 17

Description

  • Build strong relationships with customers and own the full customer lifecycle from onboarding through renewals.
  • Partner with customer stakeholders to design custom engagement initiatives that drive user adoption.
  • Support the unique needs of customers' patients through tailored success strategies.
  • Manage current customer data and maintain accurate customer records.
  • Analyze customer engagement metrics to identify trends, value opportunities, and growth areas.
  • Communicate customer value, insights, and opportunities to key stakeholders.
  • Deliver program demos and provide technical guidance on the Bask platform.
  • Recommend creative ways for customers to get the most out of the platform.
  • Work in a fast-paced startup environment and take on a wide range of responsibilities.
  • Collaborate with internal teams to support customer outcomes.

Requirements

  • 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
  • Experience in e-commerce.
  • Experience in the telehealth space.
  • Experience managing a large-to-enterprise-sized customer book of business.
  • Creative problem-solving skills with a determination to succeed.
  • Ability to work independently and know when to seek help.
  • Highly articulate with strong verbal and written communication skills.
  • Highly organized with the ability to juggle multiple projects in a fast-paced environment.
  • Comfortable collaborating with cross-functional teams such as product, sales, and marketing.
  • Entrepreneurial mindset.

Interested in this position?

Apply directly on the company website

Apply Now

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