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Senior Partner Success Manager

2 hours, 14 minutes ago
United States
Full-time
Senior
Partnerships Manager
Customer and Technical Support
CRM HubSpot
Apply Now
OURA

OURA

Oura Ring: The world's first wellness ring for accurate sleep and activity tracking, empowering users to make optimal daily choices for improved performance and well-being.

Health Care Providers & Services
251-1K
Founded 2013
$159M raised
View All Jobs 16

Description

  • Own partner relationships after signature and manage partners through onboarding, launch, ongoing performance management, renewal, and selected expansion opportunities.
  • Serve as the primary day-to-day point of contact for assigned partners across operations, performance, and collaboration.
  • Build trusted relationships with partner stakeholders and ensure a smooth partner lifecycle experience.
  • Manage Tier 1 partnerships autonomously and anticipate partner issues, growth opportunities, and next steps.
  • Monitor partner performance against KPIs such as attach rate, engagement, revenue, partner satisfaction, and operational health.
  • Lead recurring business reviews by surfacing insights, risks, and recommended actions for partners and internal stakeholders.
  • Identify issues early, coordinate cross-functional resolution, and execute recovery plans when performance is off track.
  • Improve partner processes by refining onboarding, launch readiness, in-life support, and QBR/MBR playbooks and cadences.
  • Partner with RevOps and Operations to improve reporting, tooling, and workflow efficiency.
  • Gather partner feedback and translate it into actionable recommendations for Product, Engineering, Marketing, Data, and Operations teams.
  • Support escalations and maintain internal coordination across launches, reporting, support, and ongoing partner needs.
  • Work with Legal, Security, Clinical/Regulatory, Support, and Operations teams to ensure partnerships operate within agreed guardrails and service expectations.

Requirements

  • 6–8+ years of experience in Partner Success, Customer Success, Account Management, Strategic Partnerships, or related operational roles in health tech, SaaS, platforms, or similar industries.
  • Experience managing post-sales or post-signature relationships for complex, cross-functional partnerships or enterprise accounts.
  • Strong analytical skills and comfort working with data to monitor performance, identify trends, and inform recommendations.
  • Experience running business reviews, managing partner escalations, and coordinating across internal teams to drive outcomes.
  • Strong communication skills with the ability to synthesize complexity into clear, actionable updates.
  • A proactive, organized, and solutions-oriented approach, with comfort operating in evolving environments.
  • High integrity around privacy, security, and member trust.
  • Familiarity with AI tools and workflow automation to improve productivity and partner enablement.
  • Passion for helping people make health a daily practice.
  • Background in wearables, healthcare, pharma, diagnostics, or other regulated environments (preferred).
  • Experience supporting D2C, B2B, or B2B2C partnerships (preferred).
  • Familiarity with CRM and workflow tools such as HubSpot, and AI tools such as OpenAI, Claude, Gemini, or similar platforms (preferred).
  • Location: Remote with ET preferred; periodic travel of approximately 20% to key partners and company off-sites.

Benefits

  • Competitive salary and equity packages.
  • Health, dental, and vision insurance.
  • Mental health resources.
  • An Oura Ring plus employee discounts for friends and family.
  • 20 days of paid time off, 13 paid holidays, and 8 days of flexible wellness time off.
  • Paid sick leave.
  • Parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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