Bilingual Customer Service Representative (Remote FL)

2 hours, 9 minutes ago
Full-time
Junior
Customer and Technical Support
Oscar

Oscar

Oscar is a health insurance company that offers plans for individuals, families, and small businesses. With a focus on humanizing health care through technology, design, and data, Oscar provides easy-to-understand bills, 24/7 access to doctors, and a p...

Insurance
1K-5K
Founded 2012

Description

  • Develop a strong understanding of Oscar’s processes, procedures, and tools.
  • Work with members, brokers, providers, and Oscar vendors across multiple communication channels.
  • Manage an assigned caseload while meeting service, productivity, and quality expectations.
  • Build working relationships with internal and external partners.
  • Identify issues and support leadership through established escalation pathways.
  • Monitor the status and progress of work-in-progress issues.
  • Escalate and resolve issues to meet turnaround time expectations.
  • Participate in process improvement projects.
  • Follow operational, regulatory, and compliance standards related to member PHI.
  • Comply with applicable laws and regulations.

Requirements

  • Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
  • 1+ years of experience in a high-volume or customer-focused setting.
  • 6+ months of healthcare experience.
  • High school diploma or GED.
  • Strong quantitative or analytical skills for identifying or solving problems (preferred).
  • Experience manipulating and entering accurate data (preferred).
  • Advanced Google Suite or Microsoft Office skills (preferred).
  • Must reside in Florida.
  • Ability to work a full-time Monday through Friday schedule.
  • Occasional travel may be required for team meetings and company events.

Benefits

  • $19.00 per hour base pay.
  • Additional $1.00 per hour available after successful completion of the bilingual assessment.
  • Eligible for employee benefits.
  • Monthly vacation accrual at a rate of 15 days per year.
  • Medical, dental, and vision coverage.
  • 11 paid holidays and paid sick time.
  • Paid parental leave and 401(k) plan participation.
  • Life and disability insurance, plus paid wellness time and reimbursements.

Interested in this position?

Apply directly on the company website

Apply Now

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