Manager, Quality – Commercial Site Onboarding (East Coast)

4 hours, 17 minutes ago
Full-time
Mid Level
Quality Assurance and Testing
Orca Bio

Orca Bio

Orca Bio is revolutionizing allogeneic cell therapy with next-gen therapies for better outcomes and fewer risks, transforming lives through precision and innovation.

Pharmaceuticals
51-250
Founded 2016
$192M raised

Description

  • Lead the end-to-end onboarding process for commercial sites in accordance with company quality standards.
  • Coordinate with account management, case management, operations, logistics, and quality teams to transition new clients and sites.
  • Assess client expectations and serve as the primary point of contact throughout onboarding.
  • Conduct site assessments and audits for compliance with quality standards and industry regulations.
  • Establish onboarding timelines, objectives, milestones, and deliverables with commercial teams.
  • Monitor progress, resolve delays and issues, and keep clients and stakeholders informed.
  • Train commercial partners on systems, tools, and best practices.
  • Collect stakeholder feedback and improve onboarding processes.
  • Create and maintain onboarding documentation, policies, procedures, and resources.

Requirements

  • Bachelor’s degree in business administration, project management, healthcare, or a related field, or equivalent experience.
  • 3–5 years of experience in onboarding, project management, or quality assurance.
  • Experience managing complex projects involving multiple stakeholders.
  • Strong knowledge of quality management principles and practices.
  • Excellent communication, interpersonal, relationship-building, and client service skills.
  • Strong organization, attention to detail, problem-solving, and prioritization abilities.
  • Ability to work independently and meet deadlines in a fast-paced environment.
  • Proficiency with project management software, CRM tools, and Microsoft Office Suite preferred.
  • Experience in commercial site operations, healthcare administration, FACT, or a related industry preferred.
  • Must reside on the East Coast and be able to travel 25–50% to assigned Authorized Treatment Centers.

Benefits

  • Pre-IPO equity and annual bonus eligibility.
  • Competitive medical, dental, and vision benefits.
  • Paid time off and parental leave.
  • 401(k) plan.
  • Life and accidental death and disability coverage.
  • Subsidized daily lunches and snacks at on-site locations.

Interested in this position?

Apply directly on the company website

Apply Now

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