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Implementation Specialist 2, Catholic

6 hours, 31 minutes ago
United States
Full-time
Junior
Implementation Engineer
Project and Program Management
CRM Salesforce
Apply Now
Pushpay

Pushpay

Pushpay provides online church giving and management software, simplifying payments and improving business processes. Their mobile app allows secure donations in 10 seconds, fostering community and connection.

Capital Markets
251-1K
Founded 2011
$35M raised
View All Jobs 6

Description

  • Project manage customer onboarding and implementation across assigned accounts.
  • Manage a pipeline and meet or exceed key performance indicators.
  • Become an expert in the Pushpay product suite and set customer expectations appropriately.
  • Deliver high-quality customer interactions and drive product adoption.
  • Coordinate implementation work with Product, Service Delivery, and Customer Success teams.
  • Build and execute account plans and account-specific strategies.
  • Review accounts regularly to analyze metrics, demonstrate value, and recommend process improvements.
  • Develop existing customer relationships and support customer retention.
  • Track market conditions and competitive activity.
  • Prepare accurate reports and forecasts for management and work under guidance from implementation leadership.

Requirements

  • BA/BS degree.
  • 3+ years of experience in SaaS onboarding and implementation or as a Customer Success Manager.
  • Excellent verbal and written communication skills.
  • Ability to identify, critique, suggest, and implement process improvements for clients and business optimization.
  • Strong problem resolution skills with proven ability to work across internal teams to resolve client issues.
  • Experience with CRM software such as Salesforce.
  • Ability to prioritize workload, meet deadlines, and manage multiple concurrent client relationships.
  • Well-organized, detail-oriented, and able to produce accurate, high-quality work.
  • Proactive mindset with ability to work in a startup environment with minimal supervision.
  • Understanding of key drivers of success for Catholic parishes and the broader industry culture, products, and services.
  • Bilingual Spanish skills are not required but are preferred.
  • Ability to translate verbal and written communication in Spanish and speak to customers in Spanish is a plus.

Benefits

  • 100% employer-paid premiums for employee medical HDHP, dental, and vision coverage.
  • 70% employer-paid premiums for employee Medical PPO coverage and for dependent medical, dental, and vision coverage.
  • 401(k) match.
  • Hybrid work model with 3 days in the COS office and 2 days remote.
  • Remote work available for approved states.
  • 12 paid company holidays.
  • 2 paid Volunteer Time Off days.
  • 15 days of PTO to start, increasing with tenure and seniority.
  • Paid parental and adoption leave.
  • Compensation range of $67,500 to $78,489.

Interested in this position?

Apply directly on the company website

Apply Now

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