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Account Manager - Central Queue (French Speaking)

4 hours, 1 minute ago
United States
Full-time
Mid Level
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
OpenTable

OpenTable

OpenTable is a leading provider of free, real-time online restaurant reservations for diners and reservation and guest management solutions for restaurants. With millions of diners and tens of thousands of restaurants, OpenTable empowers the dining exp...

Consumer Services
1K-5K
Founded 1998
$48M raised
View All Jobs 21

Description

  • Lead the overall management of OpenTable’s most valuable customer segment.
  • Resolve customer cases and tasks on a daily basis.
  • Share data with restaurants to influence behavior and drive adoption of the platform.
  • Work closely with customers to increase engagement and reservation availability.
  • Respond to restaurant partner concerns from Customer Support and field teams.
  • Deliver remote presentations and training to restaurant customers.
  • Encourage customers to rethink their business practices to improve mutual success.
  • Meet and exceed team and individual goals consistently.
  • Contribute to reducing customer churn.
  • Collaborate across departments to solve problems and achieve results.

Requirements

  • Full professional fluency in both French and English.
  • Account management experience.
  • Proven record of consultative selling and/or account management.
  • Deep knowledge of restaurant operations.
  • Ability to perform well under pressure and against ambitious goals and deadlines.
  • Strong presentation skills and the ability to challenge and reframe customer perspectives.
  • Ability to use data to advise and persuade others in business decisions.
  • Excellent communication, listening, influencing, and training skills.
  • Strong organization, documentation, and time management skills.
  • Experience using Salesforce or an equivalent CRM solution is a plus.
  • Bachelor’s degree and/or equivalent preferred.
  • Experience working in an unstructured and entrepreneurial environment.
  • Self-motivated, tenacious, and results-driven.
  • Validated ability to work across many departments.

Benefits

  • Work from (almost) anywhere for up to 20 days per year.
  • Company-paid therapy sessions through SpringHealth and a company-paid subscription to Headspace.
  • Annual company-wide week off to fully recharge.
  • Paid parental leave.
  • Generous paid vacation plus time off for your birthday.
  • Paid volunteer time.
  • Career growth support including Development Dollars, leadership development, and access to thousands of on-demand e-learnings.
  • Competitive retirement and health plans, including health benefits, a flexible spending account, life insurance, paid time off, and an annual bonus opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

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