Partner Program & Operations Manager

1 week, 6 days ago
Full-time
Lead
Operations
OpenSesame

OpenSesame

OpenSesame provides online training courses for businesses and employees. They offer thousands of eLearning courses from top publishers to help develop productive and admired workforces. Their services include mapping courses to core competencies, sync...

Diversified Consumer Services
51-250
Founded 2011
$10M raised

Description

  • Own and evolve the OpenSesame Partner Program, including structure, benefits, incentives, onboarding, lifecycle management, documentation, communications, and governance.
  • Own annual and quarterly partner planning cycles, executive planning materials, and strategic planning frameworks.
  • Lead cross-functional initiatives that improve partner operations, partner experience, and partner-led revenue growth.
  • Develop roadmaps and operating rhythms that align partner initiatives with company OKRs and measurable business outcomes.
  • Design and optimize operational processes across onboarding, activation, referrals, co-sell, OEM, partner lifecycle management, and governance.
  • Standardize documentation, templates, and operating procedures to reduce complexity and improve consistency.
  • Identify and implement automation and AI opportunities to improve workflow efficiency and team productivity.
  • Define partner performance metrics and reporting frameworks, including revenue impact, activation, health, operational KPIs, and program adoption.
  • Partner with Revenue Operations and Business Systems to build dashboards, executive reporting, and board materials.
  • Manage and develop a Partner Program Associate and interns, while supporting recruiting and onboarding for new team members.

Requirements

  • Experience building and scaling programs in SaaS.
  • Experience simplifying complex business processes and leading cross-functional initiatives.
  • Experience leveraging automation and AI to improve operational effectiveness.
  • Strong systems thinking and ability to translate business strategy into scalable execution.
  • Experience working across Sales, Marketing, Product, Customer Success, Revenue Operations, Finance, Business Systems, and Partnerships.
  • Experience with GTM and partner software such as Salesforce, Euler, Crossbeam, and Gong.
  • Track record of delivering excellent results as a self-starter.
  • Specific examples from past experience are expected in place of typical job requirements.
  • Ability to work remotely from the United States.
  • Some travel required.

Benefits

  • Base salary of $135,000–$148,000 USD annually, depending on experience.
  • Eligible for a bonus.
  • Comprehensive medical, dental, and vision coverage.
  • Flexible PTO and paid time off.
  • 401(k) matching.
  • Incentive stock options.
  • Professional development support, including dedicated annual time off for learning and growth.
  • Volunteer time off and Employee Resource Groups.

Interested in this position?

Apply directly on the company website

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