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Operations Manager - Fintech

9 hours, 28 minutes ago
Netherlands
Full-time
Senior
Operations Manager
Project and Program Management
Apply Now
Mews

Mews

Mews offers a cloud-native hospitality management system designed to automate operations, enhance revenue, and deliver exceptional guest experiences for modern hoteliers.

Consumer Services
251-1K
Founded 2012
$232M raised
View All Jobs 5

Description

  • Own third-party operations end to end, including vendor onboarding, due diligence, performance, compliance, and issue resolution.
  • Lead operational readiness for new products and material changes, coordinating review, follow-up, and impact assessment.
  • Act as the operational link across support, incident response, and third-party delivery stakeholders.
  • Oversee customer support and complaints, ensuring issues are resolved promptly and fairly.
  • Monitor operational risk and SLA performance, reporting to senior management and the Board and escalating risks early.
  • Support continuity during incidents and disruptions while partnering with the Operations Resilience Manager.
  • Maintain accurate, audit-ready operational records and support internal and external reviews.
  • Drive strong coordination and control across the day-to-day service environment.

Requirements

  • 5+ years of experience in operations within payments, fintech, financial services, or a similarly controlled environment.
  • Hands-on delivery experience, not just oversight.
  • Strong experience in third-party governance, regulatory compliance, and customer operations.
  • Exposure to operational resilience and business continuity is a strong plus.
  • Strong project management, communication, and relationship-building skills.
  • Comfortable owning end-to-end operational processes in a fast-moving, cross-functional environment.
  • High attention to detail, strong judgment, and a high standard for accuracy and accountability.
  • Credibility to operate as a first-line owner with senior leadership, Board, and regulator visibility.

Benefits

  • Netherlands salary range: €91,500–€109,500 EUR.
  • Unlimited paid holiday.
  • Company share program participation.
  • Paid parental leave: 6 months fully paid for primary caregivers and 2 months for secondary caregivers after one year of service.
  • Annual learning budget of €300, with more for high performers.
  • Monthly EDGE time to Explore, Develop, Grow, and Elevate.
  • Work-from-anywhere policy with flexibility to work abroad for a few weeks each year.
  • Flexible, hybrid working options.
  • Home office setup budget and a monthly work-from-home allowance.

Interested in this position?

Apply directly on the company website

Apply Now

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