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Support Analyst

3 weeks, 3 days ago
United States
Full-time
Senior
Technical Support Engineer
Database Administration
Java JavaScript Python SQL
Apply Now
Open Sky Group

Open Sky Group

Open Sky Group specializes in providing supply chain management software solutions, focusing on the implementation and resale of JDA Warehouse Management, Labor Management, and Transportation Management software to optimize logistics operations for cli...

Internet Software & Services
51-250
Founded 2006
View All Jobs 8

Description

  • Resolve client incidents by troubleshooting issues, identifying root causes, and implementing solutions that prevent recurrence.
  • Monitor the incident queue and serve as an escalation point for support issues.
  • Work directly with customers, end users, and internal and external technical and functional resources to define concepts and solutions.
  • Document resolutions clearly for future reference and review.
  • Create training materials and provide guidance based on issue resolution and support trends.
  • Monitor software and infrastructure performance to support client environments.
  • Provide timely feedback and communicate resolution status to clients and stakeholders.
  • Work on-call rotations, including nights and weekends, as needed.
  • Continue learning new tools and technologies used in the industry.

Requirements

  • Bachelor’s degree in computer science, software engineering, MIS, or 3+ years of equivalent experience.
  • 3+ years of experience with JDA/Blue Yonder WMS/WLM configuration and customer development.
  • 3+ years of experience with JDA/Blue Yonder development tools, including MOCA tracing and components, MS SQL Database Server, Integrator, and Reporting.
  • Solid knowledge of warehouse operations.
  • Strong customer service skills.
  • Experience with SQL and writing complex queries.
  • Experience with MS Windows operating systems.
  • Experience with Java, JavaScript, and Python is a plus.
  • Experience with Oracle Database is a plus.
  • Experience with Körber WMS in addition to Blue Yonder WMS is a plus.
  • Strong communication skills, both verbal and written, with technical, business, and management audiences.
  • Ability to explain technical concepts to people with different backgrounds.
  • Strong interpersonal skills and the ability to build effective working relationships with internal and external clients.
  • Professional, organized, adaptable, positive, and proactive with the ability to prioritize and manage workload.
  • Must be authorized to work in the US without company sponsorship now or in the future.
  • Ability to travel up to 10% by airplane and/or car, including overnights.

Benefits

  • Annual base salary range of $85,000 to $115,000.
  • Health, dental, vision, life, and disability insurance.
  • Incentive compensation.
  • Retirement savings plan with company match.
  • Flexible and fun work environment.
  • Remote, home-based role anywhere in the US.

Interested in this position?

Apply directly on the company website

Apply Now

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