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(fluent English) Technical Support Engineer (remote)

6 hours, 1 minute ago
Slovakia, Bosnia and Herzegovina, Bulgaria, Czech Republic, South Africa
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
CRM Cybersecurity ERP HTTP HubSpot JSON Microsoft Dynamics 365 Monday.com Postman Python SAP SQL
Apply Now
SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 11

Description

  • Set up and configure a complex B2B product with advanced functional logic.
  • Conduct demo calls to understand client needs and present the product effectively.
  • Develop and lead client training sessions to drive adoption and effective product usage.
  • Troubleshoot technical issues involving API requests, data flows, and integrations.
  • Act as a trusted advisor throughout the client journey and support long-term success.
  • Manage a portfolio of accounts with a focus on retention and growth opportunities.
  • Collaborate with product and engineering teams to resolve complex technical challenges.
  • Build strong customer relationships through clear, proactive communication.
  • Diagnose and resolve technical issues efficiently.
  • Identify recurring issues and contribute to continuous improvement.

Requirements

  • 1–2+ years of experience in Technical Support, Customer Success, Implementation, or Account Management.
  • Hands-on experience with complex B2B systems such as ERP, CRM, or SaaS platforms like Odoo, SAP, Microsoft Dynamics, or similar.
  • Strong technical mindset with the ability to understand systems, APIs, and data flows.
  • Experience working with APIs, JSON, HTTP requests, or debugging tools is a strong advantage.
  • Excellent communication and presentation skills.
  • Customer-oriented, responsible, and solution-driven attitude.
  • Fluent English, both written and spoken.
  • Availability to work Monday–Friday with flexibility to support customer business hours when needed.
  • Experience with Python, Postman, or SQL is a plus.
  • Experience with Zendesk, Monday, or HubSpot is a plus.

Benefits

  • Fixed schedule: Monday–Friday, 10:00–18:00 (GMT+3).
  • Fully remote work opportunity.
  • Compensation in USD.
  • Inclusive and international environment.
  • Supportive management focused on growth and long-term collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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