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Shopify eCommerce Lead (Client Strategy & Growth)

2 hours, 11 minutes ago
Mexico, Argentina, Brazil, Colombia
Full-time
Senior
Customer Success Manager
Customer and Technical Support
CRM Email Marketing Hotjar SEO Shopify
Apply Now
Oowlish

Oowlish

Top Nearshore Software Developers And Tech Squads | Oowlish Oowlish provides companies of all sizes access to the best technical talent in Brazil, making innovation more accessible and convenient than ever. Because our mission is to give every company,...

Internet Software & Services
51-250
Founded 2017
View All Jobs 14

Description

  • Manage day-to-day client relationships across retainer accounts and project engagements.
  • Establish a regular client cadence through check-ins, roadmap reviews, and performance discussions.
  • Resolve client requests proactively and ensure consistently high service quality.
  • Design and improve Shopify experiences, including landing pages, product pages, checkout flows, campaign assets, and full store redesigns.
  • Analyze conversion performance, identify friction points, run tests, and turn customer behavior data into design improvements.
  • Coordinate with SEO, paid media, lifecycle marketing, and other specialists to support aligned execution.
  • Oversee delivery for the development team by scoping work, providing context, and aligning priorities with client goals.
  • Identify growth opportunities and strategic recommendations to increase value for clients and strengthen long-term partnerships.
  • Collaborate with marketing and sales on content, case studies, proposals, and pitch materials.
  • Help define and evolve the Shopify practice, including service offerings, target markets, and operational improvements.

Requirements

  • 4+ years of experience in eCommerce with a strong UX/UI design background applied to Shopify or similar platforms.
  • Proven experience managing client relationships in an agency, consulting, or service-based environment.
  • Hands-on experience with Conversion Rate Optimization, including testing, analysis, and data-driven decision making.
  • A strong portfolio showcasing eCommerce UX/UI work, ideally focused on Shopify stores.
  • Strong verbal and written English communication skills.
  • Ability to work cross-functionally and take ownership of outcomes with minimal supervision.
  • Experience working with Shopify or Shopify Plus.
  • Experience owning both client communication and execution outcomes, rather than only working as a designer or account manager.
  • Experience managing client retention and satisfaction.
  • Experience conducting CRO initiatives such as A/B testing, funnel analysis, and conversion optimization.
  • Ability to translate customer behavior and business data into design recommendations.
  • Experience collaborating with developers, marketers, SEO specialists, and other stakeholders.
  • Strong organizational and project coordination skills.
  • Commercial mindset with the ability to identify growth opportunities and turn them into recommendations or proposals.
  • Hands-on Shopify development experience, including Liquid, custom themes, or app integrations, is a plus.
  • Experience with CRO tools such as Hotjar, VWO, or Microsoft Clarity is a plus.
  • Experience with SEO for eCommerce is a plus.
  • Experience with Klaviyo or similar email marketing/CRM platforms is a plus.
  • Experience working with DTC brands or in a Shopify-focused agency is a plus.
  • Experience supporting business development efforts, proposals, case studies, or sales presentations is a plus.

Benefits

  • Remote work with flexibility to support work-life balance.
  • Professional development and growth opportunities.
  • Opportunity to collaborate with international clients and make a significant impact.
  • Great Place to Work-certified environment.
  • Competitive salary.
  • Stock options.
  • Premium benefits.
  • A collaborative environment where your work directly shapes the Shopify practice.

Interested in this position?

Apply directly on the company website

Apply Now

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