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Case Manager/Client Success Coordinator

3 hours, 3 minutes ago
South Africa
Full-time
Junior
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Reworks Solutions

Reworks Solutions

ReWorks Solutions provides rigorously vetted, native English-speaking remote professionals backed by white-glove management and proactive support.

Internet Software & Services
View All Jobs 38

Description

  • Manage and maintain positive relationships with clients and families.
  • Address and resolve client concerns, escalations, and service-related issues.
  • Conduct root-cause analysis on client attrition and service challenges.
  • Coordinate communication between families, therapists, and internal teams.
  • Support client retention initiatives and engagement strategies.
  • Monitor client satisfaction and identify opportunities for service improvement.
  • Maintain accurate records and documentation of client interactions.
  • Collaborate with operational teams to ensure timely issue resolution.

Requirements

  • Minimum of 2 years of experience in case management, client success, or related healthcare coordination roles.
  • Strong communication and interpersonal skills to build rapport with clients and internal teams.
  • Excellent organizational skills with the ability to manage multiple cases simultaneously.
  • Detail-oriented with the ability to maintain accurate records and documentation.
  • Problem-solving mindset and ability to handle challenging situations with empathy.
  • Experience working remotely and managing tasks independently.
  • Familiarity with CRM and case management software is preferred.
  • Ability to work U.S. hours (9am-5pm EST).
  • Full-time availability in a remote role based in South Africa.

Benefits

  • Remote work from home.
  • Comfortable working U.S. hours (9am-5pm EST).
  • Salary paid in South African Rand (ZAR).

Interested in this position?

Apply directly on the company website

Apply Now

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