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Senior Technical Support Engineer - Tier 2 (East Coast)

3 weeks, 2 days ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
AWS HTTP JIRA OAuth Postman REST API SQL
Apply Now
Oomnitza

Oomnitza

Oomnitza is an enterprise software company based in San Francisco, California, offering cutting-edge IT asset management solutions. Their platform provides comprehensive tracking and management of technology assets, with a focus on automation, customiz...

Internet Software & Services
51-250
Founded 2011
$35M raised
View All Jobs 4

Description

  • Serve as the main point of contact for complex customer inquiries, issues, and escalations.
  • Troubleshoot and resolve issues involving integrations, workflows, and platform performance.
  • Join customer calls to live-troubleshoot problems, explain findings, and guide customers to solutions.
  • Diagnose, debug, and document customer issues end-to-end for tracking and resolution.
  • Investigate REST API issues by crafting and validating GET, POST, PUT, and DELETE requests.
  • Pull and review logs, analyze root causes, and implement effective fixes.
  • Query databases with SQL to support troubleshooting and data extraction.
  • Use Jinja2 to develop and maintain automation and customization scripts and tools.
  • Review workflows, imports, and system configurations to identify failures or performance issues.
  • Collaborate with Engineering, SRE, Product, and Customer Success teams on incidents and customer priorities.

Requirements

  • 2+ years of experience in a senior technical support, Tier 2, DevOps, or SRE-adjacent role supporting enterprise or SaaS platforms.
  • 2+ years of experience troubleshooting API functionality and bi-directional integration issues between systems.
  • Strong understanding of HTTP response codes and their role in integration debugging.
  • Knowledge of authentication methods including session-based auth, signed requests, OAuth, Basic Auth, and API key authentication.
  • Familiarity with certificates, including self-signed certificates, CA certificates, and certificate chain validation.
  • Solid SQL skills and experience querying databases to extract and manipulate data.
  • Proficiency with Jinja2 for automation and customization tasks.
  • Experience with AWS environments and cloud-based SaaS architectures.
  • Experience creating and troubleshooting workflows and webhooks.
  • Experience using Jira and Zendesk.
  • Ability to independently investigate complex issues and collaborate with engineering teams to resolve them.
  • Excellent verbal and written communication skills.
  • Strong problem-solving, attention to detail, logic, and critical thinking skills.
  • Ability to work independently and as part of a team in a fast-paced, high-pressure environment.
  • Highly self-driven learner who can quickly understand new technologies and systems.
  • Experience working closely with Engineering or SRE teams during incident investigations or escalations.
  • Must be East Coast based and work Eastern hours.

Benefits

  • Market-competitive salary plus equity.
  • Base salary range of $100k-$115k.
  • Career growth opportunity to help shape the team and work directly with the founders.
  • Opportunity to join a fast-growing, venture-backed company.

Interested in this position?

Apply directly on the company website

Apply Now

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