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Senior Technical Customer Support Engineer

1 month, 3 weeks ago
United States
Full-time
Senior
Technical Support Engineer
Database Administration
Apache Spark AWS Azure ClickHouse GCP Kafka RabbitMQ SQL
Apply Now
ClickHouse

ClickHouse

ClickHouse provides a fast open source column-oriented database management system that enables users to generate real-time analytical data reports through SQL queries, catering to the needs of industries requiring efficient data processing and analysis.

IT Services
51-250
Founded 2021
$300M raised
View All Jobs 109

Description

  • Support and guide ClickHouse users, customers, and prospects through cases, chat, Slack, community channels, and meetings.
  • Deliver first-line technical support and professional responses within required SLAs across ticketing systems, email, Slack, chat, and phone.
  • Triaging support tickets and handling a wide variety of customer support tasks.
  • Support pre-sales and post-sales customer activities, including deeply technical proof-of-concept work with the Go To Market team.
  • Develop and share solutions based on ClickHouse Cloud and ClickHouse open source through documentation, knowledge base articles, blogs, meetups, webinars, and training.
  • Work closely with Support Services, Engineering, Go To Market, and Product Management to define needed functionality.
  • Mentor, train, and share knowledge with colleagues, users, and customers.
  • Build strong, trusted relationships with colleagues, customers, and partners.
  • Suggest improvements to Support processes and ways of working at ClickHouse.
  • Provide global 24x7 coverage when needed across the Americas, EMEA, and APJ regions.

Requirements

  • Experience with ClickHouse open source or ClickHouse Cloud, or with related domains such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.
  • Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, or Systems Engineer.
  • Ability to be present and available on a schedule that supports high-quality 24x7 global coverage.
  • Strong communication skills and the ability to work fully remote with reliable connectivity.
  • A teamwork-oriented, globally engaged, empathetic mindset and ability to solve challenging problems.
  • Self-driven, curious, and eager to continuously learn and grow.
  • Ability to build trusted relationships with colleagues, customers, and partners.
  • Preferred experience with ClickHouse.
  • Preferred experience with OSS and open-source technologies as a user, contributor, or community member.
  • Preferred experience with cloud platforms such as Azure, GCP, or AWS, and data pipeline tools such as Kafka, Kinesis, Spark, or RabbitMQ.

Benefits

  • Typical starting salary of $139,500-$174,000 USD in the US.
  • Typical starting salary of $155,000-$194,000 USD in US premium markets.
  • Remote-friendly, globally distributed work environment operating in over 20 countries.
  • Employer contributions toward healthcare.
  • Equity in the company through stock options.
  • Flexible time off in the US and generous entitlement in other countries.
  • $500 home office setup stipend for remote employees.
  • Opportunities for company-wide global gatherings and offsites.

Interested in this position?

Apply directly on the company website

Apply Now

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