RemoteLeaf Logo
Log in Sign up

Field Service Technician

4 weeks, 2 days ago
United States
Full-time
Junior
Technical Support Engineer
IoT and Embedded Systems
Arduino DHCP DNS Linux Raspberry Pi SSH TCP/IP
Apply Now
10beauty.co

10beauty.co

10Beauty is a company that specializes in providing a unique and innovative 5 step manicure machine. They are dedicated to revolutionizing the beauty industry by making beauty smarter. With their advanced technology, customers can achieve salon-quality...

Household Durables
11-50
View All Jobs

Description

  • Perform on-site installation, commissioning, preventive maintenance, and repair of electro-mechanical and networked systems at customer locations.
  • Diagnose and resolve hardware, software, electrical, and network-related issues using systematic troubleshooting methods.
  • Interpret technical documentation, schematics, wiring diagrams, and manuals to identify root causes and implement fixes.
  • Maintain accurate service records, work orders, and field documentation in the service management system.
  • Configure, test, and validate network connectivity, including LAN/WAN, switches, routers, and communication protocols.
  • Decommission failed units and return them to headquarters for further investigation.
  • Communicate repair status, technical issues, and corrective actions clearly to customers and non-technical stakeholders.
  • Coordinate with remote engineering and support teams to escalate complex issues.
  • Manage assigned parts inventory, tools, and test equipment within the territory.
  • Provide feedback on recurring failures and improvement opportunities while adhering to safety and site requirements.

Requirements

  • Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, Electrical Engineering Technology, Mechatronics, or a related technical field.
  • 2–4 years of hands-on experience in field service, technical support, or systems maintenance, or a recent degree with relevant internship, co-op, lab, or capstone project experience.
  • Demonstrated experience troubleshooting electro-mechanical systems such as motors, actuators, sensors, Raspberry Pi, Arduino, or similar.
  • Experience using Linux or Raspberry Pi systems, including navigation, reading logs, and SSH/remote access.
  • Working knowledge of networking fundamentals, including TCP/IP, VLANs, DNS/DHCP, and basic switch/router configuration.
  • Experience reading and interpreting electrical schematics, mechanical drawings, and technical manuals.
  • Proficiency with standard diagnostic tools such as multimeters, oscilloscopes, and network analyzers.
  • Strong analytical and problem-solving skills with a systematic approach to fault isolation.
  • Ability to work independently and manage a field schedule with minimal supervision.
  • Valid driver's license with a clean driving record and willingness to travel within the assigned territory (up to 75%) and occasionally to HQ or other states (up to 10%).

Benefits

  • Salary range of $65,000 to $80,000 USD.
  • Equity included for all full-time employees.
  • Benefits included for all full-time employees.
  • Opportunity to work for a fast-growing robotics startup with deployed customer sites.
  • Equal opportunity employer committed to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Coupang

[Coupang] 가전 A/S 전담 고객센터 담당자 (재택근무 가능)

Coupang 1K-5K Internet Software & Services

쿠팡의 가전 A/S 전담 고객센터에서 고객 상담과 서비스 데이터를 바탕으로 A/S 경험 및 운영 프로세스 개선을 담당하는 역할입니다.

South Korea Full-time Junior Technical Support Engineer
3 hours, 48 minutes ago
airSlate

Senior Technical Support Speciallist

airSlate 251-1K Professional Services

airSlate is seeking a Senior Technical Support Specialist to support enterprise customers of its SignNow SaaS e-signature platform by resolving complex technical cases and coordinating effective escalations.

Philippines Full-time Senior Technical Support Engineer
CRM
1 day, 4 hours ago
Dijital Team

L3 Engineer – Microsoft Cloud, SaaS & Security

Dijital Team 11-50 Internet Software & Services

The client is seeking an L3 Engineer – Microsoft Cloud, SaaS & Security to provide senior technical support, resolve complex escalations, and improve the reliability and security of small and mid-sized organisations’ technology environments.

Sri Lanka Full-time Senior Technical Support Engineer
Cybersecurity DNS
1 day, 4 hours ago
RedHelm

Service Desk Analyst II

RedHelm 201-500 information technology & services

RedHelm is seeking a Service Desk Analyst II to provide advanced technical support, resolve escalated client issues, and improve service delivery within its managed cybersecurity and IT services environment.

United States Full-time Mid Level Technical Support Engineer
Active Directory Cybersecurity macOS TCP/IP Windows Server
1 day, 4 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers