Key Account Manager, Retail Sales (Residential)

4 weeks ago
Full-time
Senior
Customer and Technical Support
Ooma, Inc.

Ooma, Inc.

Ooma, Inc. is a telecommunications company based in Palo Alto, California, founded in 2004. It specializes in Voice over Internet Protocol (VoIP) solutions, evolving from residential free-calling devices to comprehensive cloud-based communication services for both homes and businesses. Ooma initially gained attention with its hardware like the Ooma Hub and Scout, which allowed for free calling through innovative peer-to-peer technology. The company has transitioned to a subscription model, offering services such as Ooma Premier for residential users and Ooma Office, a cloud-based VoIP system designed for businesses. Ooma has expanded its offerings through strategic acquisitions, including Voxter, Broadsmart, and OnSIP, enhancing its cloud communications capabilities. With a focus on recurring revenue, Ooma targets both individual consumers and small to medium-sized businesses, providing affordable and efficient telephony solutions.

telecommunications
1001-5000
Founded 2003

Description

  • Identify, prospect, and secure new retail opportunities for Ooma's residential product portfolio across Canada.
  • Build and maintain strategic relationships with retail buyers, category managers, merchandising teams, and channel decision-makers.
  • Develop and execute account and channel growth strategies to expand distribution, increase market share, and drive revenue across brick-and-mortar and eCommerce channels.
  • Own the sales process from initial outreach and account development through onboarding, product launch, and ongoing account growth.
  • Create annual business plans, conduct business reviews, and deliver executive-level presentations to retail partners.
  • Collaborate with retailers on advertising, promotional, merchandising, pricing, and marketing programs that drive awareness and sell-through.
  • Develop sales forecasts and demand plans, and partner with Operations and Supply Chain to manage inventory, replenishment, and product availability.
  • Manage co-op marketing investments and promotional programs to maximize ROI and accelerate sales performance.
  • Partner cross-functionally with Marketing, Product, Operations, and Supply Chain teams to support retail initiatives, product launches, and channel growth.
  • Represent Ooma at industry events, trade shows, and customer meetings to expand retail presence.

Requirements

  • 5+ years of experience selling physical products through retail and distribution channels.
  • Strong preference for experience in consumer electronics, connected devices, networking hardware, smart home, or related technology product categories.
  • Deep understanding of retail buying cycles, channel strategy, merchandising, and account development in retail environments.
  • Proven track record of opening new retail accounts, building relationships from scratch, and driving revenue growth through new customer acquisition.
  • Established relationships with Canadian retailers, distributors, buyers, category managers, and merchandising teams.
  • Experience managing both brick-and-mortar and e-commerce sales channels, including product launches, promotions, merchandising, and online product optimization.
  • Demonstrated success developing and executing strategic account plans, negotiating agreements, and growing market share.
  • Strong hunter mentality with the ability to prospect, network, and identify new business opportunities independently.
  • Excellent relationship-building, presentation, and negotiation skills with stakeholders at all levels of a retail organization.
  • Highly organized, self-motivated, and able to manage multiple priorities with a high degree of autonomy.
  • Willingness and ability to travel throughout Canada and periodically within the United States.
  • Must be based in Canada; applications from candidates located outside Canada will not be considered.

Benefits

  • Competitive compensation package with base salary plus commission.
  • Expected on-target earnings of $140,000 CAD to $190,000 CAD annually.
  • Comprehensive medical, dental, and vision insurance for employees and eligible dependents.
  • GRSP with employer match.
  • Employee Stock Purchase Plan.
  • Unlimited paid time off plus corporate holidays observed.

Interested in this position?

Apply directly on the company website

Apply Now

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