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Customer Success Manager

1 month ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Apply Now
Onit

Onit

Onit provides automated legal operations and workflow software designed to enhance productivity and strategic decision-making across various industries by utilizing an AI-native framework for managing enterprise legal workflows, contracts, vendors, and...

IT Services
251-1K
Founded 2011
$216M raised
View All Jobs 5

Description

  • Drive customer success across a portfolio of customers by supporting adoption, engagement, retention, and growth.
  • Lead customer engagement through direct interactions and scalable programs such as webinars and office hours.
  • Monitor customer health and usage trends to identify risk and opportunity and take proactive action.
  • Build strong relationships with key stakeholders and serve as a trusted advisor to customers.
  • Develop product expertise and guide customers to maximize the impact of Onit’s solutions.
  • Partner within a team environment to ensure consistent, high-quality customer experiences.
  • Navigate and resolve customer challenges by coordinating across customer and internal teams.
  • Collaborate cross-functionally with Implementation, Support, Marketing, Product, and Account Management.
  • Use customer data and health metrics to inform decisions and improve customer outcomes.

Requirements

  • Bachelor’s degree or equivalent professional experience.
  • 2+ years of experience in Customer Success, Account Management, or Implementation.
  • Experience in a SaaS or technology environment.
  • Experience managing multiple customers or priorities simultaneously.
  • Strong communication and cross-functional collaboration skills.
  • Experience working with customer stakeholders such as Legal Ops, Legal, Finance, and IT.
  • Comfortable working in a fast-paced, evolving environment.
  • Strong understanding of SaaS metrics and how they relate to customer outcomes (preferred).
  • Experience building or improving customer success programs or scalable engagement initiatives (preferred).
  • Experience using customer data or health metrics to drive decisions and identify risk (preferred).
  • Background in legal technology or workflow automation platforms (preferred).

Benefits

  • Base salary of $85,000 with 20% commission on base.
  • Annual discretionary bonus eligibility.
  • Three medical plan options plus dental and vision coverage.
  • Employer HSA contribution for employees enrolled in the HDHP plan.
  • 401(k) with a 100% match on the first 3% and 50% on the next 2% of contributions.
  • Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
  • Paid leave for birth parents, non-birth parents, and caregivers, plus surrogacy and adoption reimbursement.
  • 100% employer-paid life and disability insurance.
  • Voluntary benefits including hospital indemnity, critical illness, accident, and pet insurance.
  • Healthcare FSA, HSA, and dependent care FSA.
  • One paid volunteer day each year.

Interested in this position?

Apply directly on the company website

Apply Now

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